MAGGIE KETCHERSIDE
Louisville
Summary
Results-driven leader with expertise in regional growth and multi-unit operations. Achieved over 12% year-over-year revenue increase while overseeing a $2.5 million portfolio. Demonstrated ability to develop effective business strategies and cultivate high-performing teams that enhance financial success and operational efficiency.
Overview
17
17
years of professional experience
Work History
Regional Business Development & Operations Executive
The Estée Lauder Companies
08.2021 - Current
- Led $2.5 million portfolio, achieving over 12% year-over-year growth.
- Consulted for 40+ independently owned businesses to enhance operations and sales performance.
- Developed North America's onboarding and leadership curriculum to strengthen workforce capabilities.
- Created effective business plans to align strategic decisions with long-term goals.
- Monitored progress by establishing budgets and measuring key performance indicators.
- Implemented successful strategies to increase revenue and penetrate new markets.
Regional Director, Multi-Unit Operations
Paul Mitchell Schools
01.2016 - 08.2021
- Increased annual revenue from $2.5 million to over $4 million per location, contributing to 10% company-wide growth.
- Directed multi-state operations in sales, education, marketing, and business development to strengthen market presence.
- Led over 30 professionals in crafting revenue strategies, executing operational plans, and managing P&L performance.
- Developed national strategy to align regional efforts and enhance overall operational effectiveness.
Enrollment Director & Business Development Leader
Empire Beauty School
01.2010 - 01.2016
- Achieved 25% increase in enrollment revenue through strategic business development and operational enhancements.
- Developed targeted enrollment strategies that increased prospective student engagement.
- Analyzed enrollment data to identify trends and leverage new recruitment opportunities.
- Established policies and procedures to streamline recruitment activities and admissions processes.
- Managed budgets for recruitment advertising and marketing campaigns effectively.
- Recognized as regional sales leader of the year for four consecutive years.
Education
Associate of Arts - Human Services Management
University of Phoenix
01-2013
Skills
- Business development and revenue growth
- Regional operations management
- Multi-unit leadership
- P&L oversight
- Strategic planning and forecasting
- KPI analysis
- Organizational development
- Team performance enhancement
- Cross-functional collaboration
- Executive presentations
- CRM and Salesforce proficiency
- National keynote presenter and trainer
Timeline
Regional Business Development & Operations Executive
The Estée Lauder Companies
08.2021 - Current
Regional Director, Multi-Unit Operations
Paul Mitchell Schools
01.2016 - 08.2021
Enrollment Director & Business Development Leader
Empire Beauty School
01.2010 - 01.2016
Associate of Arts - Human Services Management
University of Phoenix