Makala McCarty
Ashland
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Crew Member
AES
Ashland
04.2025 - 12.2025
- Provided excellent customer service in fast-paced environment.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members with training on operational procedures and best practices.
- Communicated effectively with team to ensure smooth service flow.
- Resolved customer inquiries and concerns promptly and professionally.
- Performed cashier duties such as taking orders, collecting payments and providing change.
General Merchandise Clerk/Cashier
Walmart
South Point
08.2022 - 08.2024
- Stocked shelves with merchandise to ensure product availability for customers.
- Assisted customers in locating products and answered inquiries effectively.
- Maintained cleanliness and organization of sales floor and storage areas.
- Operated cash registers and processed transactions accurately for customer purchases.
- Collaborated with team members to replenish inventory and manage displays.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Processed customer payments using cash registers or POS systems.
- Handled customer complaints in a professional manner while resolving issues promptly.
Deli Associate
Food City
Louisa
04.2020 - 06.2021
- Preparing food, serving customers, handling slicer, rotating out of date food, stocking, dish washing
- Assisted customers with product selection and answered deli-related inquiries.
- Prepared and sliced meats, cheeses, and other deli items according to safety standards.
- Operated slicing machines and other equipment safely and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked inventory shelves with fresh products while monitoring expiration dates.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Education
Nails - Nail Technician
Bellefonte Academy of Beauty
Ashland, KY 01.2016 - 10.2016
Greenup County High School
Greenup, KySkills
- Customer service
- Food service
- Communication skills
- Computer literacy
- Guest services
- Cash handling
- Time management
- Organization
Timeline
Crew Member
AES
04.2025 - 12.2025
General Merchandise Clerk/Cashier
Walmart
08.2022 - 08.2024
Deli Associate
Food City
04.2020 - 06.2021
Nails - Nail Technician
Bellefonte Academy of Beauty
01.2016 - 10.2016
Greenup County High School