Makenlie Roberts

• Adhered to EPA and OSHA regulations.
• Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
• Collected water samples to test alkalinity, hardness, and residual levels.
• Conducted regular inspections to enforce compliance with safety and environmental regulations.
• Interpreted data to identify trends and address problems.
• Prepared reports and documentation related to plant operations.
• Trained new employees on safe and productive water-treatment plant operation.
• Utilized SCADA systems to monitor and control plant operations.
• Monitored water quality and adjusted chemical dosages to meet regulatory standards.
• Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
• Operate and maintain a Class IV conventional water treatment facility producing 3.2 million gallons of safe drinking water daily.
• Participated in the Kentucky Rural Water Association Apprenticeship Program. currently in Year 2, furthering technical skills, regulatory knowledge, and leadership development in water treatment operations.

• Implement and develop solutions in a reliable and efficient manner. First point of contact.
• Windows Server 2016, 2019
• Active Directory
• Group Policy
• File Directories
• Automated backup
• Managed 8 Physical servers. 4 active servers, 4 backups.
• Working with On-Site IBM AS400 system and providing support for end users such as account management, adding user options, and training end users on navigating the provided menu options for their profile
• Work closely with upper management and board of directors to produce their ideas and wants for the technology side of the company
• Provided Training classes to employees and clients for the following implementations before go live:

1. Laurel Grocery Customer Portal

2. Cipherlab Scanner units

3. GPS tracking software

4. Microsoft Teams

5. DCS system used to process customer orders

• Projects completed:

1. Office 365 Migration

2. GPS Tracking software Implementation

3. Cipherlab Scanner unit implementation for customer orders

4. Microsoft Teams implementation

5. Laurel Grocery Customer Portal implementation

6. Installing and administering Cisco Meraki Firewall and Managed Switches

7. Troubleshooting laptops, desktops, cloud services, and network related issues

8. Maintaining and supporting iPad's, iPhone's, and Android devices

9. Creating documentation and dynamic forms Networking and maintaining Copier and Plotter machines

• MIX OF ON SITE AND REMOTE

• Company Overview: Department of Veteran Affairs
• Account management for End Users, first point of contact, ticket routing to appropriate IT team, and Provider of PIV Exemptions
• Windows Server 2016
• Active Directory
• Group Policy
• File Directories
• VistA Imaging Software / End User Management
• Access/Verify code changes for end users
• Server migration for end users migrating to new VA location
• Cisco AnyConnect
• Assisted approved End Users with using provided OTP Token to setup Cisco Anyconnect on their VA approved device
• PIV Card Management
• Provided Pin number change for PIV Card holders
• Provided PIV exemptions for approved end users if card was lost/damaged
• Provided user with temporary login credentials until new PIV card was issued by registrar
• Worked closely with national incident management team to provide information and assist when needed during site wide outages or disasters
• Created and provided knowledge base articles for other members of the Enterprise Service Desk
• Assisted new VA employees with setting up email encryption for emails sent outside of the VA network
• Migrated outlook profiles and emails via PST file import for employees that have migrated to a new location within the VA
• Worked within Servicenow Ticketing system to route tickets to the appropriate IT team when a resolution could not be met, or the resolution required on site assistance at a VA location, or required a higher security clearance within the VA to resolve.
• ON-SITE

• Administering, configuring, installing, and maintaining with remote and onsite support:
• Windows Server 2012 R2, 2008
• Active Directory
• Group Policy
• Exchange
• Automated Backups
• Office 365
• Email
• OneDrive/Sharepoint
• Windows
• Domain Join
• Administration
• Windows 10
• Windows 7
• Networking
• VPN
• Multi-Networks
• Port Forwarding
• Web Filtering
• Konica Minolta Copiers and Printer
• Working with Management to implement a ticketing system for our technicians. Included training the technicians
• Working with Management to make their vision possible with Technologies
• Managing a team of 3 Technicians to accomplish the mission.
• Worked on animating CAD Images for the "BILT" mobile app via SAP 3D Visual Enterprise Author
• MIX OF ON-SITE AND REMOTE