Makinzie Jackson
Louisville
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
5
5
years of professional experience
Work History
Part Time Supervisor
United Parcel Service, UPS
Louisville
01.2023 - Current
- Tracked employee vacation days, sick leave, personal days, and other forms of time off.
- Developed schedules for staff members based on job requirements and availability.
- Monitored and supervised daily operations of the time office, ensuring all employees were clocked in and out correctly.
- Oversaw the training of new hires on proper use of the timekeeping system software.
- Resolved conflicts between employees over scheduling issues or absences from work.
- Enforced company policies on attendance, punctuality, and overtime.
- Assessed staffing needs to ensure adequate coverage during peak periods of business activity.
- Maintained employee records for payroll processing.
- Monitored employee productivity to provide constructive feedback and coaching.
Package Handler
United Postal Service, UPS
Louisville
04.2021 - 01.2023
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Team Leader
Penn Station
Louisville
01.2020 - 07.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 4-6 members while providing exceptional customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Louisville Male High School
Louisville, KY01.2021
Associate of Science - Biology
Jefferson Community And Technical College
Louisville, KYSkills
- Problem Solving
- Decision Making
- Work Order Following
- Physical Strength and Stamina
- Team Collaboration
- Relationship Building
- Verbal and Written Communication
- Upbeat and Positive Personality
- Attendance tracking
- Conflict resolution
- Staff training
- Performance monitoring
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Time Management
- Responding to Difficult situations
Timeline
Part Time Supervisor
United Parcel Service, UPS
01.2023 - Current
Package Handler
United Postal Service, UPS
04.2021 - 01.2023
Team Leader
Penn Station
01.2020 - 07.2021
High School Diploma -
Louisville Male High School
Associate of Science - Biology
Jefferson Community And Technical College