Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic
Makynna Garrett

Makynna Garrett

Mount Sterling

Summary

Dynamic customer service professional with a proven track record at Pathways Inc., excelling in problem resolution and fostering strong client relationships. Skilled in record keeping and data entry, I consistently enhance customer satisfaction through effective communication and empathy, ensuring a positive experience that encourages repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pathways Inc.
Mount Sterling
05.2024 - Current
  • Maintained accurate records of customer interactions.
  • Answered customer inquiries and provided accurate information regarding services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Tanning Consultant

The Bronze
Mount Sterling
05.2023 - 08.2023
  • Advised clients on tanning options and product usage.
  • Assisted in maintaining a clean and organized tanning salon environment.
  • Explained safety procedures related to tanning equipment and products.
  • Managed inventory of tanning products and equipment supplies.
  • Provided exceptional customer service to enhance client satisfaction.

Fast Food Worker

Dairy Queen Grill & Chill
Mount Sterling
08.2021 - 11.2021
  • Maintained cleanliness of dining area and food preparation surfaces to uphold standards.
  • Assisted customers with menu selections and order placements to enhance dining experience.
  • Processed cash and card transactions accurately at drive-thru and counter.
  • Collaborated with team members to ensure timely food service delivery.
  • Followed health and safety guidelines strictly during food preparation tasks.
  • Greeted customers warmly, taking orders efficiently to improve satisfaction.

Education

High School Diploma -

Montgomery County High School
Mt.Sterling, KY
05-2025

Skills

  • Customer service
  • Problem resolution
  • Record keeping
  • Team collaboration
  • Data entry
  • Communication skills
  • Time management
  • Computer proficiency
  • Multi-task management
  • Complaint resolution
  • Empathy and patience
  • Credit card payment processing
  • Staff training
  • Customer relations
  • Money handling

Accomplishments

  • I have received numerous awards through FFA (most include speech awards)

Languages

American Sign Language
Elementary

Certification

  • I am CPR certified

References

References available upon request.

Timeline

Customer Service Representative

Pathways Inc.
05.2024 - Current

Tanning Consultant

The Bronze
05.2023 - 08.2023

Fast Food Worker

Dairy Queen Grill & Chill
08.2021 - 11.2021

High School Diploma -

Montgomery County High School

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Makynna Garrett