Malachi Newman
Erlanger
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
General Manager
Compass self storage
Cincinnati
01.2024 - 08.2025
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
First Assistant Manager
United Dairy Famers Inc.
Hebron
02.2022 - 12.2023
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed and implemented strategies for increasing sales revenue.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
Education
Lloyd Memorial High School
Erlanger, KYSkills
- Customer relationship management
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Time and resource optimization
- Service quality improvement
- Team oversight
- Customer experiences
References
References available upon request.
Timeline
General Manager
Compass self storage
01.2024 - 08.2025
First Assistant Manager
United Dairy Famers Inc.
02.2022 - 12.2023
Lloyd Memorial High School