Malcolm Afonso
Margao,India
Summary
Experienced and hard working Junior Waiter with several years of experience and solid background in fast-paced dining environments. Strong grasp of restaurant operations, food safety protocols, and customer service principles. Known for ability to handle high-volume tables efficiently while maintaining a pleasant demeanor. Contributed to significant increase in repeat customers through exceptional service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
JUNIOR WAITER
Princess Cruises
12.2022 - Current
- Greeted customers and provided them with menus.
- Informed guests of daily specials and menu changes.
- Stocked bar area with glasses, ice, garnishes, liquors, beer, wine.
- Responsible for serving food and beverage efficiently, on time, and in the correct service order.
- Followed up to ensure each guest's needs have been met and suggests solutions to any issues.
- Maintained serving standards and followed all regulations while performing duties.
- Set up side stations with condiments, napkins, and utensils as needed.
- Checked back with guests to ensure satisfaction with their meals.
- Built relationships with customers to increase likelihood of repeat business.
BUFFET STEWARD
Princess Cruises
09.2017 - 06.2022
- Ensured the cleanliness of the dining area before serving.
- Held responsibility of handling and serving all food items to the guests.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Provided the customers with a pleasant dining experience and quality service.
- Managed multiple tasks at a time including multiple people, transactions, and orders all while making sure they were organized to assure efficiency.
- Cleaned tables after each seating period including removing dirty dishes and resetting them properly for next set of guests.
- Displayed excellent customer service skills when interacting with guests at all times.
ASSITANT BUFFET STEWARD
Princess Cruises
04.2014 - 06.2017
- Greeted guests in a timely fashion and quickly determined their needs.
- Assisted in preparing and setting up buffet line with hot and cold foods according to established guidelines.
- Organized, stocked, and maintained the buffet area throughout shift.
- Engaged customers in a sincere and friendly manner.
- Recommended specified items from the menu.
- Served meals to customers directly from the buffet table ensuring proper portioning was followed at all times.
- Promptly and efficiently responded to customer questions and concerns.
- Completed all cleaning, stocking, and organizing tasks in assigned areas.
- Rolled and polished silverware, as well as folding linens in a fine dining setting.
- Polished glasses, restocking of wine, beer, and spirits.
HOST in F&B Service
Alila Diwa Goa
Betalbatim, Goa
06.2011 - 01.2014
- Worked in a team environment and had an opportunity to train new employees.
- Solved any issues or complaints from clients, often thinking outside of the box to solve any unusual problems.
- Managed multiple tasks at a time, including multiple people, transactions, and orders, all while making sure they were organized to ensure efficiency.
- Set and reached individual goals as a server and as a team for servers.
- Maintained a clean atmosphere, was responsible for keeping the area clean, and helped clean other areas if there was slow time.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
DELHI BOARD
DELHI05-2006
Skills
- Menu knowledge
- Table Setting
- Order Taking
- Dining customer service
- Food presentation
- Serving expertise
- Safe alcohol service
Accomplishments
- Awarded the 10-year Service Award for long-standing commitment to service at Princess Cruises in the year 2024.
- Awarded the Above and Beyond Award for embracing and exceeding the Cruise Service Essential Standards on Majestic Princess in the year 2019.
- Awarded the 5-year Service Award for long-standing commitment to service at princess cruises in the year 2019.
Certification
- Completed Food and Beverage service course at ODPS Margao-Goa.
- Completed Computer Course in Ms Office, Corel Draw and Photoshop at the Don Bosco Technical Institute- Margao Goa.
Personal strengths and skills
- Sales
- Team building
- Problem solving
- Flexibility
- Communication
Languages
English and Hindi
Hobbies and Interests
Hiking, listening to music, dancing
Personal Information
- Place of Birth: Margao
- Date of Birth: 06/19/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
JUNIOR WAITER
Princess Cruises
12.2022 - Current
BUFFET STEWARD
Princess Cruises
09.2017 - 06.2022
ASSITANT BUFFET STEWARD
Princess Cruises
04.2014 - 06.2017
HOST in F&B Service
Alila Diwa Goa
06.2011 - 01.2014
High School Diploma -
DELHI BOARD
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