Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Malinda Wilson

Louisville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Wine Department Manager

Liquor Barn
Louisville
05.2024 - Current
  • Managed daily operations of wine department to ensure smooth workflow.
  • Trained staff on product knowledge and customer service techniques.
  • Organized wine tastings to enhance customer engagement and experience.
  • Assisted customers in selecting wines based on preferences and occasions.
  • Maintained inventory accuracy through regular stock checks and updates.
  • Collaborated with suppliers to source quality products for the department.
  • Developed promotional displays to highlight seasonal wine selections.
  • Ensured compliance with local regulations regarding alcohol sales and distribution.
  • Resolved customer complaints professionally and efficiently.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Conducted regular audits of wine inventory levels in order to detect any discrepancies between actual stock count versus system records.
  • Organized weekly promotions, in-store tastings and special events to increase customer engagement with the wine department.
  • Provided excellent customer service by answering questions about wine selection, pairing options and pricing information.
  • Maintained an organized work environment by ensuring shelves are properly stocked, labels are facing forward and displays are clean.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

House Cleaner

Maidprofranchise
Louisville
03.2022 - 05.2024
  • Cleaned residential and commercial spaces using Maidpro's efficient cleaning protocols.
  • Organized cleaning supplies and equipment for optimal workflow and accessibility.
  • Followed detailed checklists to ensure thorough cleaning of all areas.
  • Communicated with clients to understand specific cleaning preferences and requirements.
  • Trained new team members on best practices and safety procedures in cleaning tasks.
  • Maintained cleanliness standards in line with Maidpro's quality assurance guidelines.
  • Managed time effectively to complete multiple cleaning assignments efficiently.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Emptied wastebaskets and replaced liners.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.

Mail Carrier

USPS
Taylorsville
12.2021 - 03.2023
  • Sorted and organized mail for efficient delivery routes.
  • Delivered mail to residential and business addresses daily.
  • Utilized handheld devices to track mail deliveries and updates.
  • Adhered to safety protocols while operating postal vehicles.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Verified accuracy of addresses before delivering packages.
  • Sorted mail to be delivered according to route and customer address.

Retail Assistant Manager

Buff City Soap
Bowling Green
12.2020 - 11.2021
  • Collaborated with retail management to ensure that all employees received proper training prior to beginning their jobs.
  • Maintained up-to-date knowledge of current trends in retail management as well as best practices within the industry.
  • Managed daily operations to ensure smooth store functionality.
  • Trained and mentored new staff on company policies and procedures.
  • Assisted in inventory management using point-of-sale systems.
  • Collaborated with team to enhance customer service experience.
  • Resolved customer inquiries and complaints effectively and promptly.
  • Implemented promotional displays to attract customers and boost sales.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Cultivated loyal customer base by providing excellent customer service.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Processed sales transactions via cash register and telephone orders.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Executed all merchandising directives accurately according to planograms.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Ensured compliance with local health and safety regulations in the store environment.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Investigated stock discrepancies through regular audits of backroom locations.

Community Living Specialist

Brighter Futures Transition Home
Somerset
07.2020 - 10.2020
  • Supported individuals in daily living activities and community engagement.
  • Coordinated with healthcare professionals for optimal client support.
  • Advocated for client rights and needs within the community framework.
  • Collaborated with families to enhance client support systems effectively.
  • Supported clients in daily tasks such as meal preparation, personal hygiene, medication management.
  • Implemented strategies aimed at increasing self-advocacy skills among clients.
  • Provided support and assistance to individuals with disabilities in an effort to promote their independence and integration into the community.
  • Coordinated leisure activities according to individual interests and abilities.
  • Assessed individual needs, developed plans, and implemented services for clients.
  • Ensured compliance with relevant laws, regulations, policies, procedures, standards of care.

General Manager

Planet Fitness
11.2015 - 07.2020
  • Managed daily operations ensuring a positive member experience.
  • Developed staff schedules to optimize team efficiency and coverage.
  • Trained new employees on company policies and customer service standards.
  • Implemented marketing strategies to increase membership engagement and retention.
  • Oversaw facility maintenance, ensuring cleanliness and safety for members.
  • Conducted regular staff meetings to communicate goals and updates effectively.
  • Handled member inquiries and resolved issues promptly and professionally.
  • Collaborated with regional managers to align on corporate initiatives and best practices.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Food Service Worker

Daviess Co public Schools
Owensboro
03.2012 - 05.2014
  • Prepared and served nutritious meals to students according to dietary guidelines.
  • Maintained cleanliness of kitchen and dining areas following health regulations.
  • Assisted in inventory management, ensuring adequate stock of food supplies.
  • Operated kitchen equipment safely, including ovens and dishwashers.
  • Collaborated with team members to deliver efficient meal service during peak hours.
  • Followed recipes accurately to ensure consistent meal quality and taste.
  • Engaged with students to promote healthy eating habits and food choices.
  • Supported training of new staff in food handling and safety procedures.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Set up, restocked and cleaned dining areas.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Operated dishwashing machines safely and efficiently.
  • Monitored inventory levels of food items used during meal services.

Education

High School Diploma -

Apollo High School
Owensboro, KY
05-1986

Cosmetology

Mr Jims College of Cosmetology
Owensboro, KY

CNA

KCTCS
Owensboro, KY

Skills

  • Inventory management
  • Customer service
  • Product knowledge
  • Promotional displays
  • Visual merchandising
  • Time management
  • Supervision and leadership
  • Flexible and adaptable
  • Organizational skills
  • PPE use
  • Computer skills
  • Cultural awareness
  • Team training

Affiliations

  • I enjoy volunteering
  • Gardening
  • Walking and running 5K's
  • Community activities

Certification

  • Past certification-CPR

References

References available upon request.

Timeline

Wine Department Manager

Liquor Barn
05.2024 - Current

House Cleaner

Maidprofranchise
03.2022 - 05.2024

Mail Carrier

USPS
12.2021 - 03.2023

Retail Assistant Manager

Buff City Soap
12.2020 - 11.2021

Community Living Specialist

Brighter Futures Transition Home
07.2020 - 10.2020

General Manager

Planet Fitness
11.2015 - 07.2020

Food Service Worker

Daviess Co public Schools
03.2012 - 05.2014

High School Diploma -

Apollo High School

Cosmetology

Mr Jims College of Cosmetology

CNA

KCTCS

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Malinda Wilson