Zeinebou Mana
Louisville
Summary
Dynamic Supervisor at Home Depot with a proven track record in enhancing customer satisfaction and driving sales through effective relationship building and strategic promotional initiatives. Skilled in training and mentoring team members while ensuring policy enforcement and attention to detail. Committed to achieving goals and fostering a collaborative team environment.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
3
3
years of professional experience
Work History
Supervisor
Home Depot
Louisville
02.2023 - Current
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Developed trusting relationships with customers by making personal connections.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service to subscribers.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
- Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
- Performed quality assurance checks on completed translations prior to delivery to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Interpreter Volunteer
Non Profit Organisation
Louisville
01.2022 - 08.2024
- Translated software technical manuals to another language and culture.
- Attended regular training workshops to stay current on best practices for interpreting.
- Collaborated with a diverse team of interpreters to ensure quality services.
- Communicated effectively with clients regarding their individual needs and preferences.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Teaching Assistant
Non profit volunteer interpreter
Louisville
09.2023 - 05.2024
- Maintained accurate records of student attendance and performance.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Organized educational activities such as field trips and assemblies.
- Monitored student progress by keeping detailed records of academic performance.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Supervised children and participated with children in activities.
Education
Associate of Arts - Biology
Jctc
Louisville, KYSkills
- Laboratory techniques
- Data analysis
- Biological research
- Customer service
- Effective communication
- Goal oriented
- Time management
- Public speaking
- Team building
- Training and mentoring
- Coaching and mentoring
- Policy enforcement
- Attention to detail
- Budget management
- Employee motivation
- Safety protocols
- Relationship building
Timeline
Teaching Assistant
Non profit volunteer interpreter
09.2023 - 05.2024
Supervisor
Home Depot
02.2023 - Current
Interpreter Volunteer
Non Profit Organisation
01.2022 - 08.2024
Associate of Arts - Biology
Jctc