Mana Jilani
Louisville
Summary
I am a dynamic and dedicated professional with a strong work ethic. I excelled at enhancing workflow efficiency and delivering exceptional customer service. Skilled in multitasking and maintaining safety standards, I consistently supported team success while adapting to fast-paced environments. Committed to integrity and clear communication, I thrive in collaborative settings.
Offering collaborative mindset and willingness to learn and grow in fast-paced environment. Brings adaptable approach to mastering food safety standards and customer service techniques. Ready to use and develop interpersonal communication and teamwork skills in any position given.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Taco Bell
06.2022 - 07.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assessed customer needs promptly, providing quick resolutions to inquiries and concerns.
- Assisted in training new staff on service protocols and operational procedures.
Wing Team Member
Wingstop
08.2024 - Current
- Assisted in maintaining cleanliness and organization in dining and kitchen areas.
- Supported team members during peak service hours to enhance workflow efficiency.
- Learned proper food handling techniques to ensure safety and quality standards.
- Engaged with customers to provide excellent service and address inquiries effectively.
- Participated in training sessions to improve skills and knowledge of operational procedures.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed time effectively while multitasking between order preparation, customer service, and cleaning duties.
- Supported fellow team members by stepping into various roles as needed to maintain smooth operations during peak hours.
Education
Associate of Arts - Medical Assistant
Jefferson Community And Technical College
Louisville, KY05-2026
Skills
- Strong work ethic
- Leadership qualities
- Goal setting and achievement
- Creativity and innovation
- Multitasking and organization
- Attention to detail
- Time management
- Cleaning and sanitizing
Languages
English
Full Professional
Somali
Native or Bilingual
MaiMai
Native or Bilingual
Timeline
Wing Team Member
Wingstop
08.2024 - Current
Service Crew Member
Taco Bell
06.2022 - 07.2024
Associate of Arts - Medical Assistant
Jefferson Community And Technical College