Mara Gustafson
Louisville,KY
Summary
Experienced in managing and overseeing control systems, ensuring seamless operations and compliance. Utilizing strategic planning and effective team leadership to optimize performance and address challenges with efficiency. Proven track record of enhancing productivity and upholding high standards in dynamic environments, consistently delivering results.
Overview
4
4
years of professional experience
Work History
Air Freight - Sort Control Supervisor
UPS
12.2023 - Current
- Supervised daily sorting and processing of air freight, ensuring compliance with all safety, security, and regulatory guidelines.
- Monitored and optimized sorting operations, minimizing delays and ensuring timely movement of shipments to meet air cargo deadlines.
- Coordinated with operations, transportation, and customer service teams to resolve any issues and ensure seamless cargo flow.
- Implemented and maintained inventory control procedures, ensuring accurate tracking of shipments and reducing the risk of lost or misplaced cargo.
- Utilized air freight management software and reporting tools to monitor the status of shipments, identify bottlenecks, and manage workforce assignments.
- Prepared and delivered shift reports on operational performance, ensuring upper management was informed of any issues or delays.
Bookkeeping Data Entry Clerk
Alternative Business Service LLC
11.2023 - Current
- Reconciled bank statements and credit card accounts, identifying discrepancies and working with management to resolve any issues.
- Supported bookkeeping team by preparing and organizing financial documents for audits, tax filings, and year-end reports.
- Accurately entered financial data, including invoices, receipts, and bank transactions, into accounting software and spreadsheets.
- Provided comprehensive administrative support, assisting with daily bookkeeping tasks, including data entry, invoice processing, and payroll.
- Maintained accurate and up-to-date financial records, ensuring compliance with company policies and relevant accounting standards.
- Assisted in preparing financial reports, such as balance sheets, income statements, and profit and loss statements for management review.
- Managed office supplies and equipment, maintaining inventory records and placing orders when necessary to support smooth operations.
- Organized and maintained physical and digital filing systems for financial documents, ensuring easy access to key records.
Safety Supervisor
UPS
09.2022 - 10.2023
- Managed and enforced safety policies and procedures in a high-volume logistics hub, ensuring the well-being of all personnel and compliance with OSHA and other regulatory standards.
- Conducted regular safety inspections and audits, identifying potential hazards and implementing corrective actions to reduce workplace incidents and accidents.
- Developed and delivered safety training programs for employees, covering topics such as equipment operation, hazardous material handling, and emergency response procedures.
- Led safety meetings and briefings, promoting a culture of safety awareness and encouraging employees to actively participate in identifying risks and solutions.
- Collaborated with management to ensure proper safety equipment and signage were in place, and that all personnel were properly trained on its use.
- Investigated accidents and incidents, preparing detailed reports and recommending improvements to prevent future occurrences.
Onboarding Instructor
UPS
08.2022 - 10.2023
- Supervised and managed the onboarding process for new employees, ensuring they received the necessary tools, training, and resources to succeed in their roles.
- Coordinated with HR, department managers, and team leads to develop and refine the onboarding program, ensuring alignment with company goals and culture.
- Delivered engaging orientation sessions for new hires, covering company policies, benefits, safety procedures, and job-specific training.
- Managed and maintained onboarding schedules to ensure new hires were onboarded promptly and efficiently without disruption to daily operations.
- Ensured all new hires completed required documentation and training, while maintaining accurate records for compliance purposes.
- Managed new employee orientation training process for more than 1,000 employees each year.
Training Supervisor
UPS
06.2022 - 10.2023
- Demonstrated best practices for securing cargo, handling fragile materials, and optimizing space within transport vehicles for maximum efficiency.
- Conducted hands-on training sessions and simulated scenarios to ensure employees were equipped with the skills necessary for real-world situations.
- Monitored employee performance during practical assessments, providing feedback and coaching to ensure adherence to safety protocols and operational standards.
- Collaborated with supervisors and warehouse managers to identify training needs and develop customized programs to address any gaps in knowledge or skills.
- Maintained training records, tracking employee progress and certifications, ensuring compliance with internal and external regulations.
- Promoted a culture of safety, encouraging employees to report hazards and participate in ongoing safety initiatives related to daily operations.
Operations Supervisor
UPS
11.2020 - 10.2023
- Supervised inbound and outbound logistics operations, ensuring timely and accurate receipt and dispatch of goods in compliance with company standards and customer requirements.
- Managed a team of over 100 employees, providing leadership, training, and performance evaluations to ensure high productivity and adherence to safety protocols.
- Monitored the loading and unloading of shipments, ensuring proper handling, storage, and organization of goods to prevent damage or delays.
- Analyzed workflow and operational processes, identifying opportunities to improve efficiency, reduce costs, and enhance customer satisfaction.
- Trained and mentored newly promoted or aspiring supervisors, equipping them with the leadership, communication, and decision-making skills necessary for success in their roles.
Education
Highschool Diploma -
FLVS
Florida08.2020
Skills
- Management
- Quality Assurance
- Logistics
- Employee Relations
- Internal Audit
- Time management
- Organization
- Training evaluation
- Strong communication skills
- Operations management
- Microsoft Word
- Microsoft Excel
- Intermediate use of QuickBooks software
Timeline
Air Freight - Sort Control Supervisor
UPS
12.2023 - Current
Bookkeeping Data Entry Clerk
Alternative Business Service LLC
11.2023 - Current
Safety Supervisor
UPS
09.2022 - 10.2023
Onboarding Instructor
UPS
08.2022 - 10.2023
Training Supervisor
UPS
06.2022 - 10.2023
Operations Supervisor
UPS
11.2020 - 10.2023
Highschool Diploma -
FLVS
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