Marcelina Wood
Madisonville
Summary
Dynamic General Manager with a proven track record at Superior-auto, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and profitability while fostering strong client relationships. Adept at training and coaching, enhancing team performance, and ensuring high employee satisfaction through effective communication and problem resolution.
Overview
5
5
years of professional experience
Work History
General Manager
Superior-auto
08.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Credit Manager
Farmer's Home Furniture
01.2022 - 08.2024
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
Lead Operator
Land O Frost
03.2020 - 12.2021
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Supported management decision-making by compiling operational and production data into daily logs.
- Completed various testing procedures for optimum work performance.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Conducted thorough quality control inspections prior to product shipment, ensuring adherence to customer specifications and industry standards.
- Achieved consistent on-time delivery of products by prioritizing tasks based on project timelines and customer requirements.
- Performed safety checks on machines and production equipment.
Education
High School Diploma - Business
Hopkins County Central High School
Madisonville, KY06.2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Relationship building
- Customer relationship management
- Goal setting
- Verbal and written communication
Timeline
General Manager
Superior-auto
08.2024 - Current
Credit Manager
Farmer's Home Furniture
01.2022 - 08.2024
Lead Operator
Land O Frost
03.2020 - 12.2021
High School Diploma - Business
Hopkins County Central High School
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