Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Marcelino Blackburn

Marcelino Blackburn

19 Dumfermain Ave,Kingston

Summary

Dynamic and detail-oriented professional with a proven track record at Caribe Resort, excelling in housekeeping and guest relations. Recognized for enhancing guest satisfaction through meticulous cleaning and effective teamwork. Strong communicator with exceptional multitasking abilities, committed to maintaining high standards and ensuring a welcoming environment for all guests.

Overview

10
10
years of professional experience

Work History

Housekeeper

Caribe Resort
03.2025 - 08.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Prep Chef

Zeeks Restaurant
03.2025 - 07.2025
  • Contributed to a positive working environment through effective communication and teamwork practices.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.

Customer Service Representative

Digicel
07.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Jamaican Urban Transit Company (JUTC)

Customer Service Department
01.2016 - 11.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Charlie Smith Comprehensive High School
Kingston Jamaica
01-2003

Skills

  • Teamwork
  • Customer service
  • Housekeeping
  • Customer-oriented
  • Guest relations
  • Exceptional communicator
  • Multitasking and organization
  • Product knowledge
  • Focused and detail-oriented

Work Preference

Work Type

Full Time

Location Preference

On-Site

Timeline

Housekeeper

Caribe Resort
03.2025 - 08.2025

Prep Chef

Zeeks Restaurant
03.2025 - 07.2025

Customer Service Representative

Digicel
07.2021 - 10.2021

Jamaican Urban Transit Company (JUTC)

Customer Service Department
01.2016 - 11.2018

High School Diploma -

Charlie Smith Comprehensive High School
Marcelino Blackburn