Marcelino Blackburn
19 Dumfermain Ave,Kingston
Summary
Dynamic and detail-oriented professional with a proven track record at Caribe Resort, excelling in housekeeping and guest relations. Recognized for enhancing guest satisfaction through meticulous cleaning and effective teamwork. Strong communicator with exceptional multitasking abilities, committed to maintaining high standards and ensuring a welcoming environment for all guests.
Overview
10
10
years of professional experience
Work History
Housekeeper
Caribe Resort
03.2025 - 08.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Prep Chef
Zeeks Restaurant
03.2025 - 07.2025
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
Customer Service Representative
Digicel
07.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Jamaican Urban Transit Company (JUTC)
Customer Service Department
01.2016 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Charlie Smith Comprehensive High School
Kingston Jamaica01-2003
Skills
- Teamwork
- Customer service
- Housekeeping
- Customer-oriented
- Guest relations
- Exceptional communicator
- Multitasking and organization
- Product knowledge
- Focused and detail-oriented
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Housekeeper
Caribe Resort
03.2025 - 08.2025
Prep Chef
Zeeks Restaurant
03.2025 - 07.2025
Customer Service Representative
Digicel
07.2021 - 10.2021
Jamaican Urban Transit Company (JUTC)
Customer Service Department
01.2016 - 11.2018
High School Diploma -
Charlie Smith Comprehensive High School