Marcus Nicholson
Louisville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
DoorDash Driver
DoorDash
Grand Island
01.2023 - Current
- Delivered food orders promptly to customers across designated areas.
- Checked food quality and presentation before delivery, ensuring a positive customer experience.
- Communicated order status and delivery times to customers, enhancing customer satisfaction.
- Navigated routes efficiently using GPS and mapping applications.
- Addressed customer inquiries and resolved issues promptly, maintaining high service standards.
Table Games Dealer
Grand Island Casino Resort
Grand Island
10.2025 - 04.2026
- Dealt cards for various table games including blackjack and roulette.
- Handled cash transactions efficiently during game operations.
- Collected losing bets and paid out winnings promptly and accurately.
- Managed player interactions to foster a welcoming atmosphere and enhance guest experience.
- Provided friendly customer service to guests at the casino table games area.
- Assisted new players with understanding game rules and procedures.
- Ensured compliance with gaming regulations and company policies.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Resolved player disputes by effectively applying established protocols to maintain fairness and satisfaction.
- Maintained cleanliness and organization of gaming tables and equipment.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained a positive attitude and professional demeanor during shifts.
- Communicated effectively with other members of the table games staff team.
Grill Cook
Runza
Hastings
06.2023 - 03.2024
- Prepared and grilled food items to meet customer orders and preferences.
- Trained new staff on grilling techniques and kitchen safety protocols, enhancing team performance.
- Collaborated with team members to ensure timely service during peak hours, improving customer satisfaction.
- Followed recipes to create signature menu items consistently for customer satisfaction.
- Made sure that all orders were filled in an accurate and timely manner.
- Maintained cleanliness and organization of grill area throughout shifts, supporting food safety standards.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained cleanliness and organization of line workstations.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
Drive-Thru Cashier
Taco Bell
Angola
09.2017 - 02.2018
- Processed customer orders efficiently at the drive-thru window.
- Operated cash register and handled cash transactions accurately.
- Provided excellent customer service by addressing inquiries and concerns.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Managed food safety standards during food preparation and service.
- Engaged customers with friendly greetings and prompt service delivery.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Received payment from customers and made change as needed.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Education
Bachelor of Arts - Community Health And Wellness
Hastings College
Hastings, NE 09.2022 - 05.2025
Some College (No Degree) - Criminal Justice
Trine University
Angola, INSome College (No Degree) - General Studies
El Paso Community College
El Paso, TXSome College (No Degree) - Criminology
Colorado State University Pueblo
Pueblo, COSkills
- Route optimization
- Food safety compliance
- Customer engagement
- Cash handling
- Time management
- Customer service
- Adaptability under pressure
- Positive attitude
- Multitasking efficiency
- Active listening
- Relationship building
- Leadership skills
- Driving and transportation
- Problem-solving abilities
- Clean driving record
Certification
- First aid, CPR, and AED cerirtified expired but willing to renew
Affiliations
Student athlete (wrestling) at Trine University, Colorado State University of Pueblo, and Hastings College
I was a member of the black student union
Have volunteered with the special Olympics on multiple occasions
I have assisted with youth coaching and lesson planning at Zion Academy
Timeline
Table Games Dealer
Grand Island Casino Resort
10.2025 - 04.2026
Grill Cook
Runza
06.2023 - 03.2024
DoorDash Driver
DoorDash
01.2023 - Current
Bachelor of Arts - Community Health And Wellness
Hastings College
09.2022 - 05.2025
Drive-Thru Cashier
Taco Bell
09.2017 - 02.2018
Some College (No Degree) - Criminal Justice
Trine University
Some College (No Degree) - General Studies
El Paso Community College
Some College (No Degree) - Criminology
Colorado State University Pueblo