Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Marcus Nicholson

Louisville

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

DoorDash Driver

DoorDash
Grand Island
01.2023 - Current
  • Delivered food orders promptly to customers across designated areas.
  • Checked food quality and presentation before delivery, ensuring a positive customer experience.
  • Communicated order status and delivery times to customers, enhancing customer satisfaction.
  • Navigated routes efficiently using GPS and mapping applications.
  • Addressed customer inquiries and resolved issues promptly, maintaining high service standards.

Table Games Dealer

Grand Island Casino Resort
Grand Island
10.2025 - 04.2026
  • Dealt cards for various table games including blackjack and roulette.
  • Handled cash transactions efficiently during game operations.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Managed player interactions to foster a welcoming atmosphere and enhance guest experience.
  • Provided friendly customer service to guests at the casino table games area.
  • Assisted new players with understanding game rules and procedures.
  • Ensured compliance with gaming regulations and company policies.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Resolved player disputes by effectively applying established protocols to maintain fairness and satisfaction.
  • Maintained cleanliness and organization of gaming tables and equipment.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Communicated effectively with other members of the table games staff team.

Grill Cook

Runza
Hastings
06.2023 - 03.2024
  • Prepared and grilled food items to meet customer orders and preferences.
  • Trained new staff on grilling techniques and kitchen safety protocols, enhancing team performance.
  • Collaborated with team members to ensure timely service during peak hours, improving customer satisfaction.
  • Followed recipes to create signature menu items consistently for customer satisfaction.
  • Made sure that all orders were filled in an accurate and timely manner.
  • Maintained cleanliness and organization of grill area throughout shifts, supporting food safety standards.
  • Followed proper sanitation procedures during food preparation and storage.
  • Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
  • Maintained cleanliness and organization of line workstations.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.

Drive-Thru Cashier

Taco Bell
Angola
09.2017 - 02.2018
  • Processed customer orders efficiently at the drive-thru window.
  • Operated cash register and handled cash transactions accurately.
  • Provided excellent customer service by addressing inquiries and concerns.
  • Collaborated with kitchen staff to ensure timely order fulfillment.
  • Managed food safety standards during food preparation and service.
  • Engaged customers with friendly greetings and prompt service delivery.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Received payment from customers and made change as needed.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.

Education

Bachelor of Arts - Community Health And Wellness

Hastings College
Hastings, NE
09.2022 - 05.2025

Some College (No Degree) - Criminal Justice

Trine University
Angola, IN

Some College (No Degree) - General Studies

El Paso Community College
El Paso, TX

Some College (No Degree) - Criminology

Colorado State University Pueblo
Pueblo, CO

Skills

  • Route optimization
  • Food safety compliance
  • Customer engagement
  • Cash handling
  • Time management
  • Customer service
  • Adaptability under pressure
  • Positive attitude
  • Multitasking efficiency
  • Active listening
  • Relationship building
  • Leadership skills
  • Driving and transportation
  • Problem-solving abilities
  • Clean driving record

Certification

  • First aid, CPR, and AED cerirtified expired but willing to renew

Affiliations

Student athlete (wrestling) at Trine University, Colorado State University of Pueblo, and Hastings College

I was a member of the black student union

Have volunteered with the special Olympics on multiple occasions

I have assisted with youth coaching and lesson planning at Zion Academy

Timeline

Table Games Dealer

Grand Island Casino Resort
10.2025 - 04.2026

Grill Cook

Runza
06.2023 - 03.2024

DoorDash Driver

DoorDash
01.2023 - Current

Bachelor of Arts - Community Health And Wellness

Hastings College
09.2022 - 05.2025

Drive-Thru Cashier

Taco Bell
09.2017 - 02.2018

Some College (No Degree) - Criminal Justice

Trine University

Some College (No Degree) - General Studies

El Paso Community College

Some College (No Degree) - Criminology

Colorado State University Pueblo
Marcus Nicholson