Margaret Cocanougher
Harrodsburg
Summary
Dynamic and resourceful professional with a proven track record at Ephraim McDowell Regional Medical Center, excelling in time management and Excel spreadsheets. Demonstrated ability to enhance office efficiency and customer satisfaction, alongside mentoring new employees for success. Skilled in prioritizing work and maintaining a positive attitude, contributing to significant improvements in operational productivity.
Overview
18
18
years of professional experience
Work History
Office Assistant/Appointment Scheduler
Ephraim McDowell Regional Medical Center
08.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track patient information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Maintenance Technician
North Mercer Water Department
11.2018 - 08.2021
- Completed necessary repairs promptly while adhering to strict quality standards, maintaining optimal production speed without compromising quality or safety requirements.
- Performed periodic audits of stock levels for spare parts inventory to ensure availability when needed.
- Optimized system performance by monitoring and adjusting chemical levels in the water supply.
- Performed regular calibration tests on meters to ensure accurate measurement of water flow rates, preventing discrepancies in customers'' bills.
- Built relationships with customers to encourage repeat business.
Assistant Store Manager
Apple Market
02.2007 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Mercer County Senior High
Harrodsburg, KY05-2009
Skills
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Verbal communication
- Prioritizing work
- Excel spreadsheets
- Appointment scheduling
- Resourceful
- Professional and mature
Timeline
Office Assistant/Appointment Scheduler
Ephraim McDowell Regional Medical Center
08.2021 - Current
Maintenance Technician
North Mercer Water Department
11.2018 - 08.2021
Assistant Store Manager
Apple Market
02.2007 - 11.2018
High School Diploma -
Mercer County Senior High
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