Margarete Lipscomb
Alexandria
Summary
Dynamic food service professional with a strong work ethic and excellent customer service skills. Proven ability to enhance customer satisfaction through effective problem-solving and safe food handling practices. Recognized for minimizing waste and improving efficiency while collaborating with team members to deliver exceptional dining experiences.
Overview
25
25
years of professional experience
Work History
Food Service Assistant
Campbell County School District
01.2024 - Current
- Assisted in food preparation and assembly, ensuring adherence to safety standards.
- Supported kitchen staff by maintaining cleanliness and organization of workstations.
- Learned proper handling of food items to minimize waste and enhance efficiency.
- Collaborated with team members to streamline service delivery during peak hours.
- Operated the register and interacted with the children on a day to day basis.
Food Service Assistant
FLIK Hospitality
03.2023 - 09.2023
- Adapted quickly to changing tasks in fast-paced environments, demonstrating flexibility and teamwork skills.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Delivered and set up catering events, while interacting with the customers and assuring everything ran smoothly.
- Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Assisted in creating visually appealing displays for buffet stations, attracting customers'' attention to available options effectively.
Activity Coordinator
Basic Trust Child Development
07.2021 - 03.2023
- Coordinated engaging activities and programs for children at the daycare.
- Filled in for various positions when we were short staffed, including classroom teacher, cooking, and office support,
- Managed the office in the evenings, two days a week. Implemented break schedules and coverage. Handled parent payments, opened and closed the daycare center.
- Performed employee meetings once a week with Preschool staff to insure everything was running effectively.
- Implemented fire drills, severe weather drills, and safety drills.
Customer Service Team Lead
Target
11.2019 - 07.2021
- Led daily operations of the front end of the store to ensure exceptional customer service delivery and satisfaction.
- Trained team members on best practices for resolving customer inquiries.
- Coordinated scheduling breaks and workload distribution among team members for optimal performance.
- Managed escalated customer issues, ensuring timely resolution and repeat customers.
- Performed employee evaluations
- Opened and closed the registers and the store.
Classroom Teacher
Basic Trust Child Development
01.2013 - 04.2020
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Assessed student performance regularly to identify areas for improvement and adjust teaching strategies.
- Mentored new teachers, providing guidance on classroom management and effective instructional practices.
- Established positive relationships with students and parents, promoting a supportive learning environment.
- Worked with a wide range of children from newborn up to Kindergarten.
- Filled in for various positions when needed, including cooking and delivering meals for the entire building.
- Stayed up to date on various required state training classes.
Server and Server Trainer
Barleycorn's
04.2008 - 10.2012
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance food quality.
- Managed table assignments efficiently, maximizing seating capacity during peak hours.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
Server and Server Trainer
Cold Spring Roadhouse
04.2005 - 04.2008
- Monitored and maintained cleanliness of dining areas, adhering to health and safety standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
Customer Service Coordinator
T.J. Maxx
10.2000 - 08.2004
- Coordinated customer service operations to enhance client satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated employee breaks and closing responsibilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened and closed registers on a daily basis and managed credit card slips and checks.
- In charge of the Customer Service desk, overseeing returns and purchases.
- Made sure the floor ran smoothly when the store manager was occupied with other responsibilities.
Education
LPN - Nursing
Brown Mackie College
Fort Mitchell, KY10-2010
High School Diploma -
Campbell County High School
Alexandaria, Ky05-2003
Skills
- POS system operation
- Safe food handling
- Food presentation
- Sanitation procedures
- Excellent customer service
- Basic cooking techniques
- Portioning
- Strong work ethic
- Problem-solving
- Multitasking
- Team oriented
Timeline
Food Service Assistant
Campbell County School District
01.2024 - Current
Food Service Assistant
FLIK Hospitality
03.2023 - 09.2023
Activity Coordinator
Basic Trust Child Development
07.2021 - 03.2023
Customer Service Team Lead
Target
11.2019 - 07.2021
Classroom Teacher
Basic Trust Child Development
01.2013 - 04.2020
Server and Server Trainer
Barleycorn's
04.2008 - 10.2012
Server and Server Trainer
Cold Spring Roadhouse
04.2005 - 04.2008
Customer Service Coordinator
T.J. Maxx
10.2000 - 08.2004
LPN - Nursing
Brown Mackie College
High School Diploma -
Campbell County High School
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