Summary
Overview
Work History
Education
Skills
Certified Staffing Profession
Timeline
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Margaret (Maggie) Held

Paducah

Summary

Dynamic Office Manager with proven expertise at People Plus in enhancing team productivity and streamlining operations. Skilled in customer service and office administration, I successfully implemented improvements that elevated efficiency and fostered strong relationships. Adept at scheduling coordination and employee supervision, I thrive in fast-paced environments, driving organizational success through strategic oversight.

Overview

14
14
years of professional experience

Work History

Office Manager

People Plus
04.2021 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Organized and participated in job fairs and other recruitment events to increase company visibility among potential candidates and industry peers.

Senior Team Lead

TeleTech
07.2014 - 04.2021
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Developed high-performing team members through targeted training programs and one-on-one coaching.
  • Established clear performance metrics for individual team members, driving accountability towards meeting organizational goals.
  • Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
  • Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.
  • Oversaw the implementation of new systems or processes within the team successfully navigating change management challenges.
  • Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

General Manager/ Assistant Manager

Captain D's
03.2010 - 07.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.

Education

High School Diploma -

Lone Oak High School
Paducah KY

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Payroll processing
  • Clear oral/written communication
  • Administrative support
  • Relationship building
  • Scheduling coordination
  • Employee supervision
  • Staff management
  • Policy implementation

Certified Staffing Profession

December 2022-December 2025

Timeline

Office Manager

People Plus
04.2021 - 05.2024

Senior Team Lead

TeleTech
07.2014 - 04.2021

General Manager/ Assistant Manager

Captain D's
03.2010 - 07.2014

High School Diploma -

Lone Oak High School

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Margaret (Maggie) Held