Maria Dela Cruz
West Bay
Summary
Dynamic and customer-focused professional with extensive experience at Kirk Market, excelling in floral design and exceptional service. Recognized for boosting customer satisfaction through expert advice and efficient problem-solving. Skilled in inventory management and display setup, fostering teamwork and collaboration to enhance the shopping experience and drive repeat business.
Overview
6
6
years of professional experience
Work History
Grocery Clerk/Floral Designer
Kirk Market
06.2019 - Current
- Stocks front and walk in coolers and organizefloral displays for easy retrieval.
- Rotates products ensuring that spoiled items were immediately removed and adhered to "first in, first out" rule in our back cooler.
- Cleans and maintains our department to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisting customers by helping them to choose which flowers they want to include in the arrangement to boost store satisfaction rates.
- Communicates with customers and staff politely and professionally to uphold store standards.
- Conducts daily cleaning tasks to maintain hygienic shopping environment.
- Handles customer complaints with empathy and efficiency, restoring customer confidence.
- Assists in setting up displays for seasonal promotions, attracting customer interest.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
- Ensures freshness of product inventory through proper storage techniques and rotation procedures, reducing waste and extending the lifespan of perishable materials.
- Offers expert advice to clients on flower selection, color schemes, and arrangement styles based on their needs and preferences.
- Contributes to business growth by providing exceptional customer service that resulted in repeat clients and word-of-mouth referrals.
- Develops custom designs that met specific requirements set forth by clients while staying within their budgetary constraints.
- Offers friendly and efficient service to customers, handled challenging situations with ease.
- Imparts knowledge on plants and flowers to customers.
- Works closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Education
Bachelor of Arts - Elementary Education
Centro Escolar University
Malolos City, Bulacan Philippines05-2002
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Assisting customers
- Customer service-focused
- Punctual and reliable
- Heavy lifting
- Written and oral communication
- Customer Service-oriented
- Placing orders
- Display setup
Timeline
Grocery Clerk/Floral Designer
Kirk Market
06.2019 - Current
Bachelor of Arts - Elementary Education
Centro Escolar University
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