Maria Dillander
Shepherdsville,KY
Summary
Dynamic Logistics Coordinator with proven expertise at Allnex Resins USA, excelling in supply chain operations and client relations.
Knowledgeable in Inside Sales at Nuplex Resins USA & Akzo Nobel with proven track record in supporting sales teams effectively. Demonstrated ability to streamline processes, enhance customer satisfaction, and coordinate sales activities seamlessly. Leveraged strong communication and organizational skills to foster productive client relationships and drive team collaboration.
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Logistics Coordinator
Allnex Resins USA
02.2015 - Current
- Coordinated logistics processes to ensure timely delivery of goods.
- Participated in training sessions to develop knowledge of logistics systems and software.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Prepared and presented reports to management on logistics performance.
Inside Sales Coordinator & Customer Service
Nuplex Resins USA & Akzo Nobel Coatings
02.1987 - 01.2015
- Managed daily order processing and tracking for customer accounts.
- Coordinated communication between sales, production, and logistics teams.
- Maintained accurate records of sales activities and customer interactions.
- Implemented process improvements to enhance order fulfillment efficiency.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
- Used CRM software to maintain detailed contact logs and account records.
- Maintained detailed records of client interactions, tracking their needs and preferences for future reference.
- Worked with sales managers to verify pricing discounts and customer details.
- Ensured full compliance with all relevant regulations and company policies, safeguarding both internal and external stakeholder interests.
- Provided exceptional customer service, resulting in a significant decrease in customer complaints.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate's Degree in Computer Programming - Computer Programming & Accounting
Sullivan College
Louisville, KY05.1982
High School Diploma -
Valley High School
Louisville, KY06.1980
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Warehousing processes
- Scheduling coordination
- Punctual and dependable
- Supply chain operations
- Client relations
- Sales support
- International shipments
- Accounting principles
Timeline
Logistics Coordinator
Allnex Resins USA
02.2015 - Current
Inside Sales Coordinator & Customer Service
Nuplex Resins USA & Akzo Nobel Coatings
02.1987 - 01.2015
Associate's Degree in Computer Programming - Computer Programming & Accounting
Sullivan College
High School Diploma -
Valley High School