Maria Harris
Bowling Green,KY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Furnishing Specialist
Ashley Furniture Homestore
04.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Mental Health Associate
Rivendell Behavioral Health Hospital
05.2022 - 04.2023
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Performed scheduled patient safety checks and documented results to establish patients' well-being
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Developed and maintained positive relationships with clients to create safe and supportive environment
Deputy Jailer
Warren County Regional Jail
08.2021 - 05.2022
- Assisted in intake and release of inmates
- Documented prisoner identification, charges and inmate disturbance incidents
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband
- Searched building and grounds, living quarters, and work areas for contraband
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Dining Room Manager
Olde Stone Country Club
02.2021 - 06.2021
- Motivated staff to perform at peak efficiency and quality
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Greeted guests, sat at tables and brought orders to assist front of house staff
- Led planning, set up and takedown for special events
- Implemented training program for front of house staff to maintain high standards of customer service.
General Manager
Denny's Restaurant
08.2020 - 01.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Reported issues to higher management with great detail
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members.
Flight Attendant
United Airlines
03.2019 - 10.2020
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Welcomed passengers aboard and provided overview of safety procedures
- Performed pre-flight cabin checks to maintain operational safety equipment
- Assisted passengers in boarding and deplaning aircraft
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Collaborated with flight crew to maximize smooth and safe flights
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
- Responded to passenger emergencies to provide first aid
- Used excellent customer service skills in addressing passengers' needs
- Delivered food and beverage service, reading material and other in-flight services
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Education
Business Economics -
Western Kentucky University
Bowling Green, KYSkills
- Excellent Customer Service Skills
- Maintaining Safety Standards
- Restraint Techniques
- Charting and Clinical Documentation
- Staff Management
- Data Entry
- Sales Expertise
- Food and Beverage Service
- Microsoft Office
- Training Junior Team Members
- Adult AED and CPR
- Loyalty Building
Certification
- FAA-Certified Flight Attendant
- Organization Covey Certified
- Certified in First Aid, CPR, and Automatic External Defibrillators (AED)
Timeline
Home Furnishing Specialist
Ashley Furniture Homestore
04.2023 - Current
Mental Health Associate
Rivendell Behavioral Health Hospital
05.2022 - 04.2023
Deputy Jailer
Warren County Regional Jail
08.2021 - 05.2022
Dining Room Manager
Olde Stone Country Club
02.2021 - 06.2021
General Manager
Denny's Restaurant
08.2020 - 01.2021
Flight Attendant
United Airlines
03.2019 - 10.2020
Business Economics -
Western Kentucky University
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