Mariah DeMoranville
Louisville
Summary
Regional Flight Attendant with 3+ years of experience in domestic flights and some international flights. Consistently praised by passengers and management for exceptional customer service, ensuring safety and comfort during flights. Possesses strong organizational skills and time management abilities. Trained in emergency procedures and de-escalation techniques. 9+ years of customer service skills. 6+ years of teaching experience in sailing and STEM programs for ages 4-18.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Republic Airways
01.2023 - Current
- Delivered excellent customer service by assisting passengers with seating, beverage and snack service, and special requests, ensuring a positive in-flight experience
- Ensured passenger safety, and comfort by conducting pre-flight safety checks, demonstrating safety protocols and providing clear instructions on seatbelt use, life vests, oxygen masks, and emergency exits
- Demonstrated flexibility by adapting to last-minute changes in flight schedules, gate assignments, cancellations, and seat arrangements while keeping passengers informed
- Adhered to federal aviation regulations and airline policies to ensure safe operations, including reporting and documenting any safety related incidents or irregularities
- Maintain a professional and kind demeanor, while handling challenging customer situations, ensuring a positive experience for all passengers
- Facilitated efficient boarding and deplaning processes, ensuring timely departures and arrivals while assisting passengers with special needs or mobility limitations
Jewelry Consultant
Zales - The Diamond Store
10.2021 - 05.2023
- Provided guidance to customers in selecting fine jewelry, including engagement rings, necklaces, bracelets, earrings, and watches
- Built strong relationships with clients through consultations and appointments, ensuring a memorable shopping experience and repeat business
- Demonstrated knowledge of diamonds, gemstones, and metals, educating customers on quality, cuts, and care instructions
- Managed inventory with weekly case counts and ensured jewelry was accurately priced, cleaned, and properly displayed
- Processed sales transactions, including handling cash, credit cards, and checks while maintaining accurate records of sales
Bridal Stylist
David's Bridal
03.2021 - 10.2021
- Guided brides through the dress selection process, providing advice on dress fabrics, fits, and styles and coordinating accessories such as veils, jewelry, and shoes
- Provided exceptional customer service, ensuring brides felt confident and comfortable in their dress and accessory selections
- Coordinated bridal party styling, offering assistance and selecting dresses for bridesmaids, flower, girls and mother of the bride/groom to fit the themes the bride would request
- Processed sales transactions, including handling cash, credit cards, and checks while maintaining accurate records of sales
Flight Attendant
Republic Airways
10.2019 - 08.2020
- Delivered excellent customer service by assisting passengers with seating, beverage and snack service, and special requests, ensuring a positive in-flight experience
- Ensured passenger safety, and comfort by conducting pre-flight safety checks, demonstrating safety protocols and providing clear instructions on seatbelt use, life vests, oxygen masks, and emergency exits
- Demonstrated flexibility by adapting to last-minute changes in flight schedules, gate assignments, cancellations, and seat arrangements while keeping passengers informed
- Adhered to federal aviation regulations and airline policies to ensure safe operations, including reporting and documenting any safety related incidents or irregularities
- Maintain a professional and kind demeanor, while handling challenging customer situations, ensuring a positive experience for all passengers
- Facilitated efficient boarding and deplaning processes, ensuring timely departures and arrivals while assisting passengers with special needs or mobility limitations
Sailing Instructor
Community Boating Center
06.2014 - 08.2019
- Taught beginner to advance sailing skills to students of various ages and experience levels
- Developed lesson plans, focused on sailing, rigging, navigation, knot tying, water safety, and boat maintenance as well as teaching STEM programs during winter months
- Organized and maintained sailing equipment, ensuring that sailboats, motor boats, docks, and safety gear were in optimal and safe condition for each lesson
- Communicated daily with students, parents, and staff, providing updates on student progress, upcoming events, and potential weather related issues
- Promoted a positive and inclusive learning environment, encouraging students to overcome challenges and build up teamwork, confidence, and making friends with fellow classmates
Education
Some College - General Studies
Bristol Community College
Fall River, MA06.2018
High school diploma - General Studies
New Bedford High School
New Bedford, MA06.2016
Skills
- Organization Skills
- Time Management
- Customer Service
- Strong Work Ethic
- Attention To Detail
- Team Collaboration
Timeline
Flight Attendant
Republic Airways
01.2023 - Current
Jewelry Consultant
Zales - The Diamond Store
10.2021 - 05.2023
Bridal Stylist
David's Bridal
03.2021 - 10.2021
Flight Attendant
Republic Airways
10.2019 - 08.2020
Sailing Instructor
Community Boating Center
06.2014 - 08.2019
High school diploma - General Studies
New Bedford High School
Some College - General Studies
Bristol Community College
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