Mariah Honaker
Hebron
Overview
12
12
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Afni Call Center
Connersville
11.2021 - 02.2023
- Delivered exceptional customer service by resolving complex issues, resulting in consistently high customer satisfaction ratings.
- Trained and mentored new team members, fostering a collaborative environment that improved overall team productivity.
- Assisted in the creation of training materials, enhancing onboarding processes for new employees and improving service quality.
- Managed escalated customer complaints with professionalism, ensuring timely resolution and maintaining strong customer relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
RDI Marketing
Connersville
06.2014 - 11.2021
- Delivered exceptional customer support by responding to inquiries and resolving issues, enhancing customer satisfaction and loyalty.
- Managed order processing and fulfillment, ensuring timely delivery and accuracy in product shipments.
- Provided training and mentorship to new team members, fostering a collaborative work environment and improving team performance.
Account Manager
Internal Revenue Service, IRS
Covington
02.2023 - Current
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ 02.2014 - 02.2025
Owen County High School
Owenton, KYSkills
- Customer support
- Issue resolution
- Order processing
- Training and mentorship
- Complaint management
- Customer satisfaction
- Service quality
- Onboarding processes
- Communication skills
- Retail sales customer service
- Time management
- Recordkeeping strengths
- Stress management
- Computer proficiency
- Sales expertise
- Live chat support
- Multitasking and organization
- Call center experience
Timeline
Account Manager
Internal Revenue Service, IRS
02.2023 - Current
Customer Service Representative
Afni Call Center
11.2021 - 02.2023
Customer Service Representative
RDI Marketing
06.2014 - 11.2021
Bachelor of Science - Human Services
University of Phoenix
02.2014 - 02.2025
Owen County High School