Mariangel Briceno
Lexington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Manager
Chick-fil-A
Westfield
12.2022 - 01.2026
- Managed team schedules to ensure optimal staffing and service levels.
- Trained and mentored staff on customer service best practices and company values.
- Resolved customer inquiries and concerns with professionalism and efficiency.
• Work under pressure.
- Collaborated with management to develop strategies for improving customer satisfaction.
- Monitored inventory levels to ensure adequate supply for daily operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Options Charter School
Westfield, INSkills
- Customer relationship management
- Team building
- Employee training
- Inventory management
- Strategic planning
- Problem solving
- Leadership development
- Staff management
- Team building and leadership
- Training and mentoring
- Staffing coordination
Timeline
Customer Service Manager
Chick-fil-A
12.2022 - 01.2026
Options Charter School