Marianne Haas
Auburn
Summary
Dedicated professional with strong customer service and team collaboration skills. Experienced in cash handling and ensuring accurate operations and positive customer experiences. A detail-oriented Utilities Technician with extensive experience in inventory tracking and safety procedures. Proven ability to support team workflows and enhance operational accuracy, contributing to efficient and safe work environments.
Overview
20
20
years of professional experience
Work History
Reliability Focus/ Utilities Tech II
Logan Aluminum
Russellville
04.2010 - Current
- Assisted team members with daily tasks and workflows.
- Supported inventory management by tracking supplies.
- Participated in training sessions to learn new skills.
- Communicated effectively with team members on tasks.
- Reviewed technical manuals and other documents related to Lock Out Tag Out procedures as well as Safety Documents
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Lead Cashier
Piggly Wiggly Supermarket
Russellville
03.2008 - 03.2010
- Managed daily cash operations and ensured accurate cash handling procedures.
- Supervised and trained new cashier staff on customer service standards.
- Assisted customers with transactions and resolved any payment issues.
- Maintained a clean and organized front-end area for optimal shopping experience.
- Provided feedback to management on staff performance and operational improvements.
- Greeted customers and provided excellent customer service.
- Responsible for opening and closing registers accurately according to established procedures.
- Handled escalated customer service issues professionally and courteously.
- Processed returns and exchanges efficiently while adhering to company policies.
Customer Service Representative
Intelysis
Lee's Summit
02.2006 - 11.2007
- Managed customer inquiries through phone interviews.
- Managed high-volume inbound calls to address customer needs
- Conducted follow-up calls to ensure resolution of outstanding customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
Education
High School Diploma -
Logan County High School
Russellville, KY05-1997
Skills
- Inventory tracking
- Safety procedures
- Customer service
- Team collaboration
- Cash handling
- Problem solving
- Effective communication
- Document preparation
- Quality control
- OSHA compliance
- Operations monitoring
Timeline
Reliability Focus/ Utilities Tech II
Logan Aluminum
04.2010 - Current
Lead Cashier
Piggly Wiggly Supermarket
03.2008 - 03.2010
Customer Service Representative
Intelysis
02.2006 - 11.2007
High School Diploma -
Logan County High School