Marie Burnett
Louisville
Summary
Dynamic leader with proven expertise in operations management and leadership development, honed at WM and Louisville Metro. Excelled in driving operational improvements and fostering employee motivation, achieving notable enhancements in environmental compliance and customer service. Demonstrated exceptional decision-making and interpersonal communication, leading teams to exceed revenue goals and significantly improve compliance and safety standards.
Overview
28
28
years of professional experience
Work History
Senior District Manager
WM
05.2008 - 02.2025
- Oversaw successful implementation of company-wide initiatives at the regional level by ensuring thorough communication between headquarters'' senior staffs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with cross-functional teams to optimize operations, streamline processes, and enhance overall business performance.
- Developed high-performing teams by providing consistent feedback, support, and training opportunities.
- Delivered exceptional customer service by fostering strong relationships with key clients and addressing concerns proactively.
- Addressed employee conflicts effectively, promoting a positive work culture that fostered collaboration and teamwork among staff members.
- Mentored junior managers in leadership development programs, resulting in accelerated career progression for top talent.
- Spearheaded local charitable endeavors on behalf of the organization which further cultivated a positive public image.
- Enhanced safety standards across all locations by implementing updated protocols and conducting regular audits of facilities.
- Managed budgets and financial reporting for the district, ensuring profitability and fiscal responsibility.
- Exceeded revenue goals consistently using data-driven decision-making processes to identify growth opportunities within the district.
- Reduced operational costs through continuous process improvements and efficient resource allocation.
- Ensured strict compliance with company policies, procedures, and ethical standards at all district locations by providing ongoing training and support for employees.
- Supervised various locations, enforcing high-quality standards of operation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Environmental Compliance Manager
Louisville Metro
02.1997 - 05.2008
- Regulated, solid waste facilities.
- Negotiated favorable outcomes in enforcement actions by ensuring local state and federal regulation understanding.
- Managed solid waste and recycling staff.
- Responsible for the Division of Waste Management annual report and solid Waste Management five year plan for Metro Louisville.
- Responsible for and made recommendations to the director of public works on environmental projects, waste disposal and proper disposal of special waste throughout Metro Louisville. I
- Addressed compliance issues by developing and implementing corrective action plans.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Education
Bachelor Of Science - Environmental Science
Eastern Kentucky University
Richmond, KYSkills
- Employee motivation
- Operations management
- Customer service
- Leadership skills
- Decision-making
- Customer relations
- Team building
- Leadership development
- Action planning
- Interpersonal communication
- Project management
- Policies and procedures
- Contractor relationship management
- Staff development
- Operations oversight
- Contract Negotiations
- Territory management
- Financial oversight
- Operational improvement
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
Accomplishments
Recipient of the WM Circle of Excellence
A long-standing member of the Jefferson County Solid Waste Advisory Committee.
Affiliations
SWANA
Additional Information
I have more than 30 years experience in the environmental and waste fields. My primary focus has been to ensure the safety of team members, customers and vendors all while servicing the customers needs in an environmentally sound matter. This is in addition to ensuring the success of the site to achieve economic goals to grow the business. I was responsible for more than 80 employees in 2 states and $50 million annually in revenue.
Timeline
Senior District Manager
WM
05.2008 - 02.2025
Environmental Compliance Manager
Louisville Metro
02.1997 - 05.2008
Bachelor Of Science - Environmental Science
Eastern Kentucky University
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