Marie Cooper
Campbellsville
Summary
At LabCorp of America, I excelled as a Patient Service Technician Specialist, enhancing patient satisfaction through empathetic support and expert venipuncture techniques. My commitment to HIPAA compliance and patient care excellence significantly improved clinical outcomes. I also played a key role in training new technicians, leveraging my multitasking capacity and phlebotomy expertise to maintain high standards of service.
Personable and adaptable with positive attitude, well-suited for providing excellent patient care. Understanding of medical terminology and patient care principles combined with practical skills in phlebotomy and specimen collection. Committed to enhancing patient experiences and ensuring quality healthcare services.
Overview
21
21
years of professional experience
Work History
Patient Service Technician Specialist
LabCorp Of America
03.2004 - Current
- Provided compassionate support for patients during difficult medical procedures or treatments, easing anxiety levels and improving overall experience.
- Contributed towards positive clinical outcomes through meticulous attention to detail when conducting tests or performing other specialized tasks.
- Assisted in the training of new Patient Service Technicians to maintain high standards of patient care.
- Improved patient satisfaction by providing timely and efficient services in a professional manner.
- Increased overall patient satisfaction by addressing concerns promptly and professionally.
- Established strong rapport with patients through empathetic communication skills that foster trust between technician specialist and clients.
- Created a safe environment for patients by maintaining clean workspaces per infection control guidelines while adhering to safety protocols at all times.
- Maintained strict adherence to HIPAA regulations by ensuring all communications were secure and confidential.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected time of service payments and issued receipts.
Education
High School Diploma -
Rowan County Senior High School
Morehead, KY05-1986
Skills
- Multitasking capacity
- Venipuncture techniques
- HIPAA compliance
- Active listening
- Sample preparation
- Infection control protocols
- Patient care excellence
- Phlebotomy expertise
- Data entry proficiency
- Medical terminology
- Lab equipment operation
- Specimen collection proficiency
- Blood draw accuracy
Timeline
Patient Service Technician Specialist
LabCorp Of America
03.2004 - Current
High School Diploma -
Rowan County Senior High School
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