MARISSA MURPHY

• Recommended, selected and located merchandise based on customer desires.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Maintained records related to sales for store management.
• Exchanged merchandise for customers and accepted returns.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Cleaned shelves, counters and tables to maintain organized store.

• Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
• Maintained up-to-date case documentation for future reference.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Worked with internal teams to deliver accurate information to customers and service accounts.
• Assisted customer in understanding products, components and systems using technical demonstration.
• Served as first point of contact for incoming technical service calls and emails.
• Used remote login tools to assist clients with technical and product questions.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Walked customers through common phone hardware and software configurations to maximize service functionality.

• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keeping communities healthy.
• Furnished case patients with contact information outlined in Colorado protocol for local health department to support contact tracing
• Answered calls and interacted with community members to provide information on advocacy services.
• Assisted individuals with navigating health care systems, appointments and classes.
• Received processed and tracked patient documentation with speed and accuracy.
• Delivered healthy living and disease management information to specific population groups.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Handled multiple applications and systems at one time.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
• Coordinated with public health and local facilities to support isolation and quarantine of individuals.
• Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.

• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Dispatched police officers and emergency personnel to calls for service.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Assisted departments with special requests for assistance and BOLOs.
• Used radio, telephone and computer system to update first responders with new information.
• Researched vehicle, wanted and missing persons information.

• Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  Liaised between customers and management to ensure smooth operations delivery.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.
• Developed relationships and partnerships with business leaders.
• Conduct accurate reports of sites ready for lateral installation.
• Maintained an accurate schedule for completion of jobs
• Drafting business contracts for new customers
• Billing and managing accounts receivable
• Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.

As an intern with the Douglas County Sheriffs office I was given the opportunity to spend time in each part of the legal system. From Dispatch all the way to the court room. I enjoyed my time in each step equally learning what each department did and their impact on the system. I chose to finish out my internship in the correctional facility. I really enjoyed my time there seeing how the pods ran and how to police inmates. I spent time in the mental health pod and the female pod. I learned a lot from the deputies that I worked with in that unit and how they handled the inmates who were more challenging then regular inmates. I spent a total of 8 weeks interning within the jail.