Marissa Raines
Elizabethtown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
08.2023 - 09.2025
- Crafted customized sandwich orders to meet customer preferences and dietary needs.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Assisted in training new staff on sandwich preparation techniques and customer service standards.
- Enhanced customer satisfaction by providing prompt, friendly service during peak business hours.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Team Member
Dairy Queen
05.2021 - 06.2023
- Delivered excellent customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare menu items according to standardized recipes.
- Maintained cleanliness and organization of workstations, adhering to safety and health regulations.
- Assisted in training new team members on operational procedures and customer service best practices.
- Resolved customer complaints promptly and effectively, fostering positive dining experiences and loyalty.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
- Implemented suggestions for menu presentation improvements, increasing visual appeal for customers.
Education
High School Diploma -
Bryan Station Highschool
Lexington, KYSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Multitasking and prioritizing
- Effective multi-tasking
- Customer satisfaction focus
- Dependable and honest
- Patience and empathy
- Efficient work pace
- Task prioritization
- Active listening
- Critical thinking
- Data entry
- Friendly, positive attitude
Languages
English
Native or Bilingual
Timeline
Sandwich Artist
Subway
08.2023 - 09.2025
Team Member
Dairy Queen
05.2021 - 06.2023
High School Diploma -
Bryan Station Highschool