Mark Borden
(345) 922-0290
Summary
Detail-oriented Caymanian with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Social Media Marketing/ Sales Clerk - Internship
Turtle Farm
11.2015 - 05.2016
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Created engaging content to catch attention of potential customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Photographer/ Sales Clerk
Dolphin Discovery
08.2016 - 04.2017
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Digitally edited photos to enhance appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Stocker - Internship
Big Daddy’s Liquor
12.2017 - 01.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Tour Boat Member
Manny’s Boat Experience
07.2021 - 10.2022
- Acted as a knowledgeable resource to guests interested in learning about local marine life, historical landmarks, and other points of interest during trips.
- Maintained timetables by monitoring and managing loading and discharging of passengers and arranging for boat to be fueled, restocked with supplies.
- Performed basic engine maintenance tasks such as oil changes and filter replacements, preventing costly breakdowns during trips.
- Demonstrated excellent seamanship skills under challenging weather conditions, ensuring the safety of passengers and crew alike.
Operations Assistant/ Receptionist
Harneys Fiduciary
11.2022 - 06.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Tour Guide - Short Term
Percell’s Tour
03.2024 - 04.2024
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
Education
Cayman Island Further Education Center
06.2016
Graduate Diploma -
International College Of The Cayman Islands
05.2019
Skills
- Great communication and listening skills
- Work well with others and independently
- Excellent customer service and interpersonal skills
- Fast learner
- Computer Literate
- Team Leadership
References
Available upon request
Timeline
Tour Guide - Short Term
Percell’s Tour
03.2024 - 04.2024
Operations Assistant/ Receptionist
Harneys Fiduciary
11.2022 - 06.2023
Tour Boat Member
Manny’s Boat Experience
07.2021 - 10.2022
Stocker - Internship
Big Daddy’s Liquor
12.2017 - 01.2018
Photographer/ Sales Clerk
Dolphin Discovery
08.2016 - 04.2017
Social Media Marketing/ Sales Clerk - Internship
Turtle Farm
11.2015 - 05.2016
Cayman Island Further Education Center
Graduate Diploma -
International College Of The Cayman Islands