Mark Slone
Papa John's
CRESTWOOD
28
years of professional experience
Results-driven Director of Operations with a proven track record in optimizing efficiency and driving cost-reduction strategies. Expertise in strategic planning and budget management enhances organizational performance.
Work History
Director of Operations
27 Years 11 Months- Spearheaded technology adoption for order management systems, improving accuracy and speed.
- Streamlined operational processes to enhance efficiency across multiple locations.
- Implemented training programs to elevate staff performance and customer service standards.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Developed and executed cost-reduction strategies without compromising service quality.
- Established performance metrics to monitor operations, ensuring alignment with company goals.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging a work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Implemented quality control measures to maintain high standards of service delivery.
- Achieved company-wide recognition for leadership excellence, mentoring a high-performing team that consistently exceeded operational goals and objectives.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - General Studies
Skills
Operations management
Strategic planning
Execution strategy
Operational effectiveness
Budget management
Excel
Word
Power Point
Outlook
Timeline
Director of Operations
Papa John's
09.1998 - CurrentRead More
University of Louisville
No Degree from General Studies
Read More