Mark Christian Abat

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Kept bar presentable and well-stocked to meet customer needs.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted guests warmly to foster welcoming environment.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

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• Set appointments with salespeople and potential customers.
• Answered phone calls and answered questions from potential customers.
• Confirmed appointments, communicated with clients, and updated client records.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

• Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
• Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
• Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.

• Responsible for overseeing the operation of food and beverage within a facility, planning menus, ensuring compliance with health and safety regulations, managing stock levels, and ordering supplies
• Supported staff training, development and evaluation.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
• Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.

• Assisted with inventorying beverage stock and bar supplies.
• Performed opening and closing duties, printing sales reports, setting up for incoming sh
• Served high customer volumes during special events, nights, and weekends.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.

• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers and repeat business.
• Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.
• Addressed any customer complaints or concerns professionally and courteously, ensuring a positive resolution for all parties involved.
• Implemented changes in floor plans or server sections as needed based on customer flow, optimizing staff efficiency during busy periods.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Handled billing information over phone.
• Provided customers with information about availability and pricing.