Marla Pitter
West Bay
Summary
Experienced kitchen team member with a strong background in food preparation and beverage services, offering over 2 years of expertise. Committed to delivering exceptional customer service, supporting culinary staff to achieve high-end results in a fast paced environment, consistently bringing a positive attitude and genuine dedication to meeting guests' needs. Skilled in maintaining restaurant and food industry standards and realigning tasks to contribute to kitchen needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
KITCHEN ASSISTANT/SERVER
Mise En Place Ltd.
03.2023 - Current
- Assist in serving over 1000 meals daily in a 2 hour time frame.
- Use of POS to process orders accurately.
- Assist chefs in food preparation tasks, resulting in timely meal service.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Ensured proper storage of ingredients and portion control measures to maintain freshness and reduce waste.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Helped chefs prepare and present food with strong attention to detail and presentation expertise.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Waitress/Bottle Server
Romeich Entertainment
04.2022 - 10.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Supported management goals by participating in staff meetings, providing valuable feedback and suggestions for improvement.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
SALES SPECIALIST
Alorica
09.2021 - 04.2022
- Communicate with guests via inbound calls by practicing active listening skills, probing and to identify and meet their needs in a timely manner.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
SERVER/TEAM ASSOCIATE
Infini Gelato & Grill
02.2021 - 10.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained full knowledge of menu items and ingredients in order to properly inform customers and better assist them.
- Learned all required tasks quickly to maximize performance.
- Operated register to place process payments and collect cash payment for order totals.
- Helped with product marketing by creating trendy videos to post on company’s social media platforms and for special promotions.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Innovating new flavours and potential menu items based on the season.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Operated various machines used in production processes such as gelato machine, pizza oven, donut cone machine and soft serve machine.
- Worked with POS system to place orders, manage orders and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers resulting in repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining area to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Commercial Food Preparation Diploma - Food And Nutrition
HEART TRUST NSTA
Kingston, Jamaica 01.2021
HIGH SCHOOL DIPLOMA - CXC
Ardenne High School
St. Andrew, Jamaica 01.2019
Skills
- Excellent Customer Service
- Multitasking
- Upselling
- Point of Sale/Cash Handling
- Organisational skills
- Team player
- Attentive to detail
- Food safety measures
- Effective verbal and written communication
- Menu Planning
- Catering experience
- Problem-solving abilities
- Reliability
- Nutritional knowledge
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Buffet setup
- Wine pairing
- Knife use
- Proper storage and preservation
- Salad preparation
- Plate presentation
- Cooking
- Recipe execution
- Dish garnishing
- Chef assistance
- High-volume dining
- Cleaning and sanitizing
References
Mise En Place Supervisor, (345) 526-7666
Certification
Commercial Food Preparation Levels 2 & 3
Level 1 Serving Training Course
Basic Food Hygiene
Timeline
KITCHEN ASSISTANT/SERVER
Mise En Place Ltd.
03.2023 - Current
Waitress/Bottle Server
Romeich Entertainment
04.2022 - 10.2022
SALES SPECIALIST
Alorica
09.2021 - 04.2022
SERVER/TEAM ASSOCIATE
Infini Gelato & Grill
02.2021 - 10.2021
Commercial Food Preparation Levels 2 & 3
Level 1 Serving Training Course
Basic Food Hygiene
Commercial Food Preparation Diploma - Food And Nutrition
HEART TRUST NSTA
HIGH SCHOOL DIPLOMA - CXC
Ardenne High School
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