Marlena Shaw
Paducah
Summary
Dynamic Nutrition Assistant with a proven track record at Paducah Public Schools, enhancing patient satisfaction through effective allergy management and personalized meal planning. Skilled in diabetes education and fostering strong client relationships, I excel in promoting health while maintaining high food safety standards. Committed to delivering exceptional service and support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Nutrition Assistant
Paducah Public Schools
03.2022 - 08.2025
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
Customer Account Specialist
Dippin Dots
09.2019 - 01.2021
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Evaluated customers' potential needs to make appropriate recommendations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Communicated with approximately 1,000 clients daily to understand needs and explain product value.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Continually updated knowledge on industry trends and developments to better serve client needs.
Education
Health Administration
Murray State University
Murray, KY05-2018
Associate of Arts - Art Therapy
West Kentucky Community And Technical College
Paducah, KY05-2016
Skills
- Allergy management
- Diabetes education
- Written and verbal communication
- Health promotion
Languages
English
Full Professional
Timeline
Nutrition Assistant
Paducah Public Schools
03.2022 - 08.2025
Customer Account Specialist
Dippin Dots
09.2019 - 01.2021
Health Administration
Murray State University
Associate of Arts - Art Therapy
West Kentucky Community And Technical College
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