Marquneisha Meadows
Louisville
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
PCA/Medical Receptionist
CHI Saint Joseph Health
Lexington
09.2020 - 01.2022
- Followed safe lifting and transferring techniques to transport residents.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Supplied, collected and emptied patient bedpans on frequent basis.
Care Manager
Sunrise Senior Living
Louisville
03.2022 - 01.2023
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
Customer Service Representative
Teleperformance
Louisville
04.2023 - 02.2025
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Excelled in exceeding daily credit card application goals.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Western Early College High School
Louisville, Kentucky06-2016
Skills
- Account updating
- Scheduling
- Complaint resolution
- Multi-line phone talent
- Spreadsheets
- Credit card payment processing
- Microsoft office expertise
- Inbound and outbound calling
- Call management
- Call triaging
- Documentation
- Microsoft Excel
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Teleperformance
04.2023 - 02.2025
Care Manager
Sunrise Senior Living
03.2022 - 01.2023
PCA/Medical Receptionist
CHI Saint Joseph Health
09.2020 - 01.2022
High School Diploma -
Western Early College High School