Marshall Tobin

• Led team in driving revenue through sales of local experiences, tours, and transportation.
• Supervised staff to meet sales targets while maintaining high-quality guest service.
• Conducted training and development sessions to enhance sales effectiveness.
• Audited sales processes to ensure compliance with standards.
  
• Managed vendor relationships to secure advantageous partnerships.
  Provided on-site support to address guest needs and optimize service delivery.

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisor

• Upheld company policies whilst handling guest complaints, demonstrating professionalism at all times.
• Enhanced customer satisfaction by promptly addressing queries and concerns.
• Ensured smooth operation of front desk with thorough training sessions.
• Coordinated concierge services for guests, improving their overall experience.