Open To Work
Marsi Wilson
Louisville
Work Preference
Summary
Hospitality expert with a solid background in customer service and detailed event coordination. Skilled in creating positive guest experiences through attentive service and teamwork, while maintaining high standards of cleanliness and organization. Adaptable and proactive, committed to supporting operational success in diverse settings.
Overview
15
15
years of professional experience
Work History
Banquet Server
Hilton Hotels
Louisville
04.2025 - Current
- Delivered exceptional customer service by anticipating guests' needs and responding promptly to requests.
- Monitored guest satisfaction levels throughout event, addressing needs promptly and courteously.
- Collaborated with event planners and kitchen to fulfill specific client requests efficiently.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
SUITES ATTENDENT
CHURCHILL DOWNS
Louisville
04.2025 - Current
- Delivered personalized catering experiences for diverse guest sizes in suites, enhancing overall guest satisfaction.
- Served signature cocktails and arranged preordered food and drink items to ensure a seamless guest experience.
- Maintained cleanliness of suites and organized, well-stocked bar to support efficient service delivery.
BARTENDER
FESTIVAL CUISINES
Louisville
06.2023 - Current
- Served high volumes of wine, spirits, beer, and specialty cocktails to efficiently meet guest demands during peak hours.
- Created efficient bar layouts to enhance service speed and guest satisfaction.
- Served alcoholic drinks in compliance with S.T.A.R regulations to ensure guest safety and satisfaction.
BARTENDER/BAR WAITER
NORWEGIAN CRUISE LINES
Hawaii
09.2025 - 04.2026
- Delivered exceptional customer service to enhance guest experiences during vacations.
- Memorized menus and honed techniques to ensure drink consistency and accuracy.
- Managed inventory, ordering, and organization of bars to ensure smooth operations for weekly charters.
- Facilitated sales transactions through Micros software for accuracy.
- Serving 1,000 to 2,500 guests daily.
- Performing weekly safety drills and duties to keep passengers safe in case of emergency.
BANQUET SERVER
OMNI HOTEL AND RESORTS LOUSIVILLE
Louisville
02.2023 - 09.2025
- Coordinated team efforts to complete tasks promptly, enhancing guest satisfaction for events with 100-760 attendees.
- Executed captain's instructions, ensuring high service standards for guest satisfaction.
- Creating memorable experiences for guests through proper food handling, service, and etiquette.
- Prepared, restocked, cleaned, maintained, and broke down buffets to enhance overall service efficiency.
SERVER
BRAVO ITALIAN CUCIANA
11.2022 - 08.2025
- Memorized menus to provide efficient, personalized service, enhancing customer experience.
- Use of POS systems to log and organize tables and customer orders.
- Utilized reasoning skills to anticipate and manage nightly service flow, ensuring smooth operations.
- Adhered to SERV Safe protocol in food preparation, maintaining high safety standards for quality dining.
PRIVATE NANNY
NANNY
Louisville
01.2018 - 10.2024
- Prepared and served nutritionally balanced meals and snacks to promote healthy eating habits among children.
- Taught and promoted age-appropriate activities to encourage intellectual development.
- Transported children to school and activities to ensure timely participation and engagement.
- Executed housekeeping and cleaning duties to maintain a safe and organized environment for children.
NIGHT STOCKER
LOWES
Louisville
03.2022 - 09.2023
- Stocked shelves, racks and cases with new or transferred merchandise.
- Operated pallet jacks to efficiently transport items to staging areas and loading docks.
- Monitored and organized supplies, tools, and equipment in storage areas to uphold safety compliance.
- Cleaned display cases, shelves, and aisles to enhance overall store presentation.
LEAD TODDLER TEACHER
KINDERCARE
Louisville
01.2017 - 01.2019
- Taught developmentally appropriate skills to promote academic, social and emotional growth.
- Maintained accurate student records to track attendance, progress, and challenges, informing tailored support strategies.
- Observed and evaluated children's performance, behavior, social development and physical health.
- Collaborated with teachers and administrators to develop, evaluate, and revise preschool programs, enhancing curriculum effectiveness.
- Built rapport with parents to identify personalized learning strategies that align with family goals.
ASSISTANT TODDLER TEACHER
KINDERCARE
Centerville
01.2016 - 01.2017
- Provided care for children's basic needs, including feeding, dressing, and diaper changing, ensuring a nurturing and supportive environment.
- Taught proper eating habits and personal hygiene.
- Developed and prepared materials to spark student curiosity and enhance skills through games, crafts, and activities aligned with class concepts.
- Engaged parents in discussions about individual students' needs and progress, fostering strong home-school connections.
- Attended professional meetings, educational conferences and teacher training workshops to maintain and improve professional competence.
CHEF
ELM CROFT NURSING HOME
Louisville
01.2015 - 06.2015
- Created monthly menus.
- Attention to detail following strict dietary needs for patients’ orders.
- Delegated tasks and oversaw work performed for service stations.
- Collaborated with coworkers to establish organizational goals, strategic plans and objectives.
BAKER
FRENCH LICK HOTEL AND RESORT
French lick
01.2014 - 01.2015
- Kneaded and prepared dough for pie crusts and cookies, ensuring consistent quality in baked goods.
- Adjusted ingredient quantities based on production volume, contributing to efficient use of resources.
- Completed tasks autonomously within set timeframes, maintaining workflow efficiency.
- Decorated baked goods, such as cakes and pastries.
BANQUET CHEF
WEST BADEN HOTEL AND RESORT
French lick
01.2014 - 01.2015
- Developed and customized catering menus for weddings, parties, and banquets, enhancing guest satisfaction.
- Prepared ingredients and cooked meals, ensuring quality and presentation met customer expectations.
- Managed multiple tasks efficiently, adapting to changing needs and ensuring smooth service operations.
- Responded swiftly to customer inquiries, providing assistance and solutions.
OVERNIGHT BAKER
PANERA BREAD
US
01.2014 - 01.2015
- Set oven temperatures and oversaw simultaneous bakes to achieve top-quality results.
- Achieved timely deliveries of high-quality baked goods while adhering to strict deadlines.
- Ensured compliance with health and safety regulations and executed sanitation processes for safe food handling.
- Scheduled and received incoming orders and transferred items into bakery inventory.
CAKE DECORATOR
DAIRY QUEEN
Louisville
01.2013 - 01.2014
- Enhanced baked goods with creative designs and custom messages for special occasions.
- Applied artistic techniques to decorate cakes and pastries, elevating their presentation.
- Designed custom cake decorations for special occasions and seasonal events.
- Maintained a clean and organized workstation in compliance with health standards.
- Collaborated with team members to streamline cake production processes.
CREW MEMBER
COLD STONE CREAMERY
Centerville
01.2011 - 01.2013
- Utilized knowledge of store menus to effectively promote promotions and limited time offers.
- Delivered customer service support to significantly improve customer satisfaction.
- Prepared and served ice cream creations to customers with precision.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure efficient service during peak hours.
Education
ASSOCIATE IN SCIENCE (A.S.) - BAKING AND PASTRY
SULLIVAN UNIVERSITY
Louisville, KY01-2015
Skills
- Event coordination
- Customer service
- POS systems
- Attention to detail
- Problem solving
- Adaptability in service
- Punctual and reliable
References
- Rachael Hunt, Employer, (502) 802-8245
- Jeremy Hunt, Employer, (502) 544-5960
- Shandra Holcombe, Coworker, (256) 783-8544
- Reed Johnson, Manager, (502) 468-2385
- Renee Ellis, Mentor, (740) 816-8773
- Rhonda Metcalf, Teacher, (937) 260-3902
Timeline
BARTENDER/BAR WAITER
NORWEGIAN CRUISE LINES
09.2025 - 04.2026
Banquet Server
Hilton Hotels
04.2025 - Current
SUITES ATTENDENT
CHURCHILL DOWNS
04.2025 - Current
BARTENDER
FESTIVAL CUISINES
06.2023 - Current
BANQUET SERVER
OMNI HOTEL AND RESORTS LOUSIVILLE
02.2023 - 09.2025
SERVER
BRAVO ITALIAN CUCIANA
11.2022 - 08.2025
NIGHT STOCKER
LOWES
03.2022 - 09.2023
PRIVATE NANNY
NANNY
01.2018 - 10.2024
LEAD TODDLER TEACHER
KINDERCARE
01.2017 - 01.2019
ASSISTANT TODDLER TEACHER
KINDERCARE
01.2016 - 01.2017
CHEF
ELM CROFT NURSING HOME
01.2015 - 06.2015
BAKER
FRENCH LICK HOTEL AND RESORT
01.2014 - 01.2015
BANQUET CHEF
WEST BADEN HOTEL AND RESORT
01.2014 - 01.2015
OVERNIGHT BAKER
PANERA BREAD
01.2014 - 01.2015
CAKE DECORATOR
DAIRY QUEEN
01.2013 - 01.2014
CREW MEMBER
COLD STONE CREAMERY
01.2011 - 01.2013
ASSOCIATE IN SCIENCE (A.S.) - BAKING AND PASTRY
SULLIVAN UNIVERSITY