Summary
Overview
Work History
Education
Skills
Certification
Additional Highlights
Timeline
Generic
Martha Sizemore

Martha Sizemore

Hazard,ky

Summary

Experienced professional in healthcare, customer service, and administrative support with 5+ years of proven reliability, compassion, and adaptability. Skilled in multitasking, communication, and remote collaboration. Dedicated to delivering exceptional service, maintaining organization, and resolving problems in fast-paced settings. Seeking a remote role to contribute value through attention to detail, strong interpersonal skills, and a proactive work ethic. Proficient in customer interactions, conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team player adaptable to changing needs and committed to achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Remote)

Sykes
03.2024 - 04.2025
  • - Delivered remote customer support via phone, chat, and email in a high-volume environment.
  • - Resolved technical issues, processed orders, and answered product inquiries efficiently.
  • - Utilized multiple software platforms to manage customer accounts and troubleshoot issues.
  • - Maintained a positive and professional tone while meeting or exceeding quality assurance metrics.
  • - Adapted quickly to policy changes and maintained high customer satisfaction scores.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Certified Nursing Assistant (CNA)

ARH Hospital
07.2023 - 04.2024
  • - Delivered compassionate care to patients by assisting with mobility, hygiene, and meals.
  • - Documented patient activity and collaborated with healthcare teams on personalized care plans.
  • - Communicated efficiently with staff and patients in high-pressure situations.
  • - Maintained records and upheld infection control protocols.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Supported needs of 8+ residents under long-term care.

CNA

Knott County Health & Rehabilitation Center
04.2022 - 06.2023
  • - Supported elderly patients with ADLs, safety needs, and emotional well-being.
  • - Contributed to team-based care planning and documentation.
  • Supported needs of 12+ residents under long-term care.

Cashier

Save A Lot
04.2019 - 01.2021
  • - Provided excellent customer service and handled all transactions with precision.
  • - Used POS systems to process sales, refunds, and promotions.
  • - Maintained clean, organized workstations and trained new hires on procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Babysitter

Self-Employed
01.2018 - 01.2020
  • - Cared for children in home settings, promoting a safe and nurturing environment.
  • - Communicated regularly with parents and maintained daily activity logs.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Crew Member

McDonald's
03.2018 - 01.2019
  • - Supported front- and back-of-house operations, ensuring fast and friendly service.
  • - Handled high-volume orders and maintained sanitation standards.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Hazard High School
Hazard, KY
05-2022

Skills

  • - Remote Communication (Email, Chat, Zoom)
  • - Microsoft Word & Google Workspace
  • Service excellence in customer interactions
  • - Time Management & Task Prioritization
  • - Patient Care & Companionship
  • - Conflict Resolution
  • - Problem Solving
  • - Team Collaboration
  • - Microsoft Word & Excel
  • - Google Docs, Gmail
  • - Basic Telehealth & Remote Platforms
  • - Call Handling & Phone Etiquette
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Call center operations
  • Follow-up skills
  • Call management
  • Documentation
  • Microsoft PowerPoint
  • Microsoft Office Suite

Certification

  • - Certified Nursing Assistant (CNA)
  • - CPR Certification
  • - The Success Profiler (Soft Skills Development)
  • - Valid Driver's License

Additional Highlights

  • - 4+ years of Customer Service experience
  • - 2 years of Delivery Driver experience
  • - Excellent Verbal and Written Communication
  • - Dependable and Detail-Oriented
  • - Comfortable with Remote Training and Task Management

Timeline

Customer Service Representative (Remote)

Sykes
03.2024 - 04.2025

Certified Nursing Assistant (CNA)

ARH Hospital
07.2023 - 04.2024

CNA

Knott County Health & Rehabilitation Center
04.2022 - 06.2023

Cashier

Save A Lot
04.2019 - 01.2021

Crew Member

McDonald's
03.2018 - 01.2019

Babysitter

Self-Employed
01.2018 - 01.2020

High School Diploma -

Hazard High School

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Martha Sizemore