Martin Dohnal
Hospitality Manager/ Customer Service Specialist/ Freelancer/Founder Of MD Consulting
George Town
Summary
An experienced luxury hospitality professional with a profound commitment to exceptional customer service and team leadership. With over 25 years of experience in the Cayman Islands and Europe, I have excelled in creating and managing high-performing teams, fostering environments where employees thrive and deliver unparalleled service experiences. My goal is to leverage my comprehensive skill set in operational management, customer relationship building, and strategic team development to drive exceptional service standards and business success in a dynamic and competitive industry.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Opening Team/Restaurant & Bar Manager
Hospitality Services LTD Division Of Dart
12.2023 - Current
- Conducting Comprehensive Staff Recruitment and Selection
- Strategic Collaboration with Vendors and Suppliers
- Development of Operational Procedures
- Formulation of Local Standard Operating Procedures (LSOPs)
- Leadership in Staff Training and Development
- Developing Strategic Business Plans
Founder
MD Consluting
11.2023 - Current
- Elevating operational standards, enhancing customer experience, and fostering employee growth.
- Strengthen service quality through developing and leading top-tier training programs.
Bar & Restaurant Manager
Marriott International, Inc.
04.2022 - 10.2023
- Led a team of 60, fostering a culture of high performance and morale.
- Innovated new revenue streams and service offerings, significantly enhancing customer satisfaction.
- Conducted comprehensive staff training and development programs.
- Implemented service improvements, contributing to brand prestige and guest loyalty.
Accounts Manager
The Security Centre Limited
06.2021 - 11.2021
- Oversaw 30+ client accounts and a team of 250, enhancing operational efficiency and profitability.
- Implemented strategic initiatives for revenue growth and service excellence.
- Managed the integration of Timegate software for workforce management.
- Organized company events, boosting employee engagement and company culture
Manager Food and Beverage and Events
Palm Heights Resort
09.2020 - 06.2021
- Directed F&B operations, managing large-scale events and a diverse team.
- Enhanced guest satisfaction through innovative service strategies and attention to detail.
- Streamlined processes for payroll and productivity, ensuring financial sustainability.
- Led marketing efforts via social media, increasing brand visibility and patronage
Concierge Services Manager
Luxury Cayman Villas
01.2020 - 09.2020
- Tailored luxury experiences for guests, consistently exceeding expectations.
- Managed team scheduling and performance, promoting a cohesive work environment.
- Negotiated with vendors to ensure top-quality service provisions at optimal costs.
- Developed and implemented a commission structure, motivating staff and improving performance.
Food & Beverage Manager
The Ritz-Carlton Grand Cayman
05.2018 - 01.2020
- Cultivated an environment of excellence, leading a team to achieve top-tier service standards.
- Managed financial operations, including budgeting, cash operations, and payroll.
- Improved reservation system efficiency, contributing to revenue growth and guest satisfaction.
- Drove innovative changes in service offerings, markedly increasing profitability.
Education
High School Diploma -
First Private Hotel School, Czech Republic
Prague, Czechia 05.2001 -
Skills
Leadership and Team Management
Customer Service Excellence
Operational Efficiency
Revenue Growth and Financial Management
Training and Development
Event Management and Coordination
Innovative Problem Solving
Customer Relationship Management
Strategic Planning and Execution
Communication and Interpersonal Skills
Certification
STAR Interview
Timeline
Opening Team/Restaurant & Bar Manager
Hospitality Services LTD Division Of Dart
12.2023 - Current
Founder
MD Consluting
11.2023 - Current
Bar & Restaurant Manager
Marriott International, Inc.
04.2022 - 10.2023
Accounts Manager
The Security Centre Limited
06.2021 - 11.2021
Manager Food and Beverage and Events
Palm Heights Resort
09.2020 - 06.2021
Concierge Services Manager
Luxury Cayman Villas
01.2020 - 09.2020
Food & Beverage Manager
The Ritz-Carlton Grand Cayman
05.2018 - 01.2020
High School Diploma -
First Private Hotel School, Czech Republic
05.2001 -