Mary Burks
New Glasgow
Summary
Dedicated aspect with expertise in customer service, account openings, and transaction processing. Proven ability to enhance client satisfaction and resolve issues efficiently.
Overview
12
12
years of professional experience
Work History
Universal Banker
TRUIST
08.2022 - 01.2026
- Assisted customers with account inquiries, transactions, and product recommendations.
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Collaborated with team members to enhance customer service delivery and improve client satisfaction.
- Educated clients on digital banking tools, promoting online services for convenience and efficiency.
- Resolved customer issues promptly, maintaining high levels of service quality and customer retention.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
Cashier
Dollar General
08.2024 - 10.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Restocked shelves promptly to ensure product availability for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Production Technician
Apace Packaging
10.2018 - 06.2022
- Operated machinery to ensure efficient production flow and minimize downtime.
- Conducted quality inspections to maintain product standards and compliance with safety regulations.
- Assisted in training new team members on equipment operation and safety protocols.
- Implemented process improvements resulting in enhanced workflow efficiency across production lines.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Coordinated with quality assurance team to identify and rectify defects early in production cycle.
General Manager
Dairy Queen
04.2014 - 01.2018
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Developed training programs to enhance employee performance and retention.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive strategic marketing initiatives.
- Led cross-functional teams to improve service efficiency and operational workflows.
- Established budgetary controls, monitoring expenses to maximize profitability.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Monroe County High School
Tompkinsville, KY05-2006
Skills
- Branch operations
- Cash handling proficiency
- Transaction processing
- Customer service
- Teller experience
- Account openings
Timeline
Cashier
Dollar General
08.2024 - 10.2025
Universal Banker
TRUIST
08.2022 - 01.2026
Production Technician
Apace Packaging
10.2018 - 06.2022
General Manager
Dairy Queen
04.2014 - 01.2018
High School Diploma -
Monroe County High School