Mary Ebanks

• "Currently in charge of inventory for over 8 locations, I organize inventory counts and input information to update inventory through the Counterpoint system. I also implement ways to limit or prevent inventory loss and conduct thorough investigations to support my findings. Thanks to the implementation of policies and procedures, inventory loss has decreased by more than 80%.
  
  Trained in customs clearing using the Customs Online system. When the warehouse is busy, work with staff and help with warehouse quarterly counts. While maintaining accurate records using Great Plains and Sales Pad.
  
  Currently in charge of our sales department's day-to-day activities. This includes but is not limited to, maintaining excellent customer service, providing staff training, assisting when short-staffed, and ensuring the smooth running of warehouse sales through product management. I also deal with emails and speak with disgruntled customers, just to name a few."query loss and do thorough investigations to support findings
• Received and resolved customer complaints escalated by staff.
• Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.
• Deescalated internal conflict and implemented motivational techniques.
• Prepared detailed reports on team performance, identifying areas for improvement.

• Worked in retail as a Team Leader, which involved overseeing daily store operations, balancing and closing the store, identifying and resolving any discrepancies, completing staff evaluations, managing store merchandising, and leading a team of over 5 staff members.

• Conducted staff training on the POS system, product knowledge, ordering and receiving, company policies and procedures, and customer service.

• Frequently held wine tastings at the location and assisted customers with selecting appropriate wine and spirits.

• Prioritized and assigned tasks for strategic and optimized distribution of workloads.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

• Cover letters, appeal letters, permit forms, organizing emails, booking appointments, preparing invoices and estimates, managing payroll, and responding to customer inquiries.
• Processed incoming and outgoing parcels and correspondence for staff.
• Organized and maintained a filing system for easy staff access.
• Offered continuous assistance with photocopying, scanning, and basic clerical support to help staff maintain a smooth workflow.

• Introducing new products, keeping shelves stocked, attending client meetings, and promoting goods Island-wide.
• Coordinated in-store displays according to promotional plans outlined by vendors.
• Responded promptly to stock discrepancies, investigating and resolving issues efficiently.