Mary Farley
Owensboro
Summary
Detail-oriented professional with extensive experience in financial transactions and administrative support. Skilled in handling cash securely, processing account transactions accurately, and providing exceptional customer service. Committed to enhancing operational effectiveness and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Member Service Representative
Green River Area Federal Credit Union
Owensboro, KY
02.2018 - Current
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Daily bookkeeping, balancing the previous days transactions for the credit union and doing GL entries as needed.
- Resolved customer issues through thorough dispute investigation.
- Cross-trained and backed up other customer service managers.
Member Service Representative
Friends First Credit Union
Owensboro, KY
02.2015 - 03.2018
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Identified and resolved discrepancies and errors in customer accounts.
Banquet Manager
Owensboro Country Club
Owensboro, KY
03.2006 - 01.2014
- Coordinated banquet operations to ensure seamless execution of events.
- Collaborated with chefs to create customized menus tailored to client needs.
- Oversaw quality control measures to enhance guest satisfaction during events.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
PBX Switchboard Operator
Executive Inn Rivermont
Owensboro, KY
01.1993 - 06.2008
- Operated multi-line PBX system to connect and manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing guest inquiries and directing calls promptly.
- Ensured accurate call routing by maintaining up-to-date knowledge of hotel services and staff availability.
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
High School Diploma -
Owensboro High School
Owensboro, KYSkills
- Customer service
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Banking
- Document processing
- Problem resolution
- Customer relations
- Microsoft office
- Understanding customer needs
- Professional telephone demeanor
- Administrative and office support
- Data entry
- Document and records management
Timeline
Member Service Representative
Green River Area Federal Credit Union
02.2018 - Current
Member Service Representative
Friends First Credit Union
02.2015 - 03.2018
Banquet Manager
Owensboro Country Club
03.2006 - 01.2014
PBX Switchboard Operator
Executive Inn Rivermont
01.1993 - 06.2008
High School Diploma -
Owensboro High School