Mary Hagan
Louisville
Summary
Dynamic Clinical Liaison with a proven track record at Frazier Brownsboro Rehabilitation Hospital, excelling in crisis management and patient care. Expert in rehabilitation services, I foster collaboration among healthcare teams to enhance patient admissions and outcomes. Adept at navigating complex regulations, ensuring compliance while delivering exceptional support to patients and families.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinical Liaison
Frazier Brownsboro Rehabilitation Hospital
06.2023 - Current
- Serve as the primary point of contact between patients, families, and referral sources ensuring seamless communication and coordination of admission process
- Assess patient needs and eligibility for acute inpatient rehabilitation services, collaborating with physicians, case managers, and nursing to facilitate appropriate admissions
- Educate patient and families on rehabilitation programs, services, and expectations to support informed decision making
- Build and maintain strong relationships with referral sources, including hospitals, physicians, and other community providers to drive patient admissions.
Director of Rehabilitation
American Senior Communities
Clarksville
04.2019 - 01.2022
- Leader of Rehabilitation department to achieve benchmarks outlined for therapists
- Keep myself and staff updated on the new and ever-changing Medicare/ Insurance regulations
- Managed payroll, schedules, and coverage for therapist during time off
- Sound understanding of caseload management, Case Mix Index, and how to manage other payors
- Facilitated interdepartmental communication to ensure comprehensive care of our patients
Occupational Therapist
Caretenders/ Almost Family
05.2011 - 01.2019
- Providing Occupational therapy services to homebound clients in Louisville's lower- income communities.
- Providing caregiver education to assist in creating an environment to properly provide for patient's needs.
- Improvising and incorporating occupation- based treatments with resources in each home
- Completing all clinical documentation including evaluations, goals, progress, discharge prognosis
Rehabilitation Manager
Franciscan Healthcare
09.2010 - 05.2011
- Managed Therapy staff in long term care setting
- Managed/ monitored compliance with medicare guidelines
- Managed payroll, reports, and caseloads for each therapist
- Facilitated interdepartmental communications
Occupational Therapist
Klondike Manner
09.2009 - 09.2010
- Completed Occupational therapy evaluations of new and existing patients and developed plans of care detailed to each patients individual needs
- Worked in collaboration with Physical therapists, Speech therapists, nursing staff and social workers as needed
- Completed documentation necessary for billing requirements and for record keeping of each patients' progress or regression with therapy, as indicated to ensure an accurate record of each patients status while at the facility.
Family Social Worker
Audubon Hospital
12.2004 - 10.2009
- Coordinated Nursing home placement for patients on the skilled care unit
- Assisted patients apply for public benefits
- Assisted patients without prescription coverage
- Helped develop comprehensive discharge plans through collaboration with involved disciplines
Primary Service Coordinator
Huffman and Associates
04.2003 - 07.2004
- Coordinated services for children in the First Steps program
- Worked with families to ensure all the children's needs are being met
- Held bi-annual reviews for the children to check progress
- Amended services as needed
- Responsible for keeping an accurate record for each child
Social Worker
Cabinet for Families and Children
08.2001 - 12.2003
- Investigated reports of child abuse.
- Responsible for having the investigation complete within a thirty-day time period.
- Recorded the results of the investigation.
- Responsible for removing children from high risk/dangerous situations.
- Responsible for taking court action against families who put their children in dangerous situations, etc.
- Kept reports and running records through the course of the investigation
Education
Masters of Science - Occupational Therapy
Spalding University
Louisville, KY01.2009
BA - Sociology
University of Louisville
Louisville, KY01.1998
Warren Wilson College
Asheville, NC01.1995
Skills
- Crisis management
- Staff and office management
- Financial oversight
- Process implementation
- Collaboration and teamwork
- Supervision and leadership
- Independent work
- Organizational skills
- Microsoft Office proficiency
- Patient care and support
- Community resource knowledge
- Mental health expertise
- Occupational therapy skills
- Social services knowledge
- Discharge planning strategies
- Special education support
- Dementia and Alzheimer's care
- EMR systems management
Certification
Occupational Therapy License, OTR
Timeline
Clinical Liaison
Frazier Brownsboro Rehabilitation Hospital
06.2023 - Current
Director of Rehabilitation
American Senior Communities
04.2019 - 01.2022
Occupational Therapist
Caretenders/ Almost Family
05.2011 - 01.2019
Rehabilitation Manager
Franciscan Healthcare
09.2010 - 05.2011
Occupational Therapist
Klondike Manner
09.2009 - 09.2010
Family Social Worker
Audubon Hospital
12.2004 - 10.2009
Primary Service Coordinator
Huffman and Associates
04.2003 - 07.2004
Social Worker
Cabinet for Families and Children
08.2001 - 12.2003
Masters of Science - Occupational Therapy
Spalding University
BA - Sociology
University of Louisville
Warren Wilson College