Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mary Osoy

Louisville

Summary

Detail-oriented Front Office Clerk with expertise in customer service, appointment scheduling, and payment processing. Committed to delivering exceptional support and efficient front-end operations.

Overview

8
8
years of professional experience

Work History

Front Office Clerk

Okolona Glass Company
Louisville
07.2022 - Current
  • I manage front end operations and also greet customers with a warm smile.
  • I handle incoming calls, take orders over the phone.
  • I also schedule appointments for the estimators to go to homes, businesses and apartments.
  • I processed customer orders and I do invoicing and collections.
  • I also help my co-worker out preparing paper work for estimators.
  • I process credit card transactions over the phone and in person.
  • We also process cash payments and check.

Frontend Office Clerk

AutoSmart Auto Sales
Louisville
06.2018 - 04.2022

Managed customer calls on vehicles to Sales Reps in a timely manor.

Organized and maintain filing systems for sales documents and customer records.

provided adminstrative support such as typing documents, filing paperwork, photocoping,scanning documents, and faxing documents.

Answered phone calls in a professional manner and transferred calls accordingly.

I also took in cash money for down payments on cars, and took credit card payments on cars.

Education

GED -

Valley High School
Louisville, Kentucky
02-1996

Skills

  • Customer service
  • Appointment scheduling
  • Phone order processing
  • Invoicing and collections
  • Payment processing
  • Document management
  • Database entry
  • Problem solving
  • Scheduling appointments
  • Work prioritization
  • Filing systems
  • Scanning and copying
  • Appointment setting
  • File organization
  • Data entry
  • Cash handling
  • Problem-solving skills
  • Multitasking
  • Sage 50 US
  • Multi-line phone systems
  • Workflow coordination
  • Quality control
  • Problem-solving

References

References available upon request.

Timeline

Front Office Clerk

Okolona Glass Company
07.2022 - Current

Frontend Office Clerk

AutoSmart Auto Sales
06.2018 - 04.2022

GED -

Valley High School

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Mary Osoy