Mary Pierce
Independence
Summary
Results-driven professional with extensive experience in team leadership and operational management. Known for strong problem-solving abilities and attention to detail, successfully overseeing daily operations while ensuring high standards of service and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
Independence
07.2025 - Current
- Prepared and served coffee beverages following standard recipes and customer preferences.
- Maintained cleanliness of the work area, equipment, and customer seating.
- Assisted customers with menu selections and provided product recommendations.
- Stocked supplies, replenished inventory, and organized product displays effectively.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
Manager House Cleaner
Regal Maid
Southgate
08.2023 - 07.2025
- Supervised daily cleaning operations for residential properties to ensure high standards.
- Trained new staff on cleaning techniques and safety protocols for efficient performance.
- Managed inventory of cleaning supplies, ensuring availability for all scheduled tasks.
- Conducted quality checks on completed work to maintain service excellence and consistency.
- Collaborated with clients to address specific requests and adjust cleaning plans accordingly.
- Provided feedback to staff regarding performance, quality assurance and safety protocols.
- Responded promptly to customer complaints or special requests in relation to housekeeping duties.
Department Manager
McDonald's
Walton
05.2010 - 06.2022
- Supervised daily operations and ensured adherence to company standards.
- Trained and developed team members on customer service protocols.
- Managed inventory levels and coordinated supply orders efficiently.
- Implemented quality control measures to maintain food safety compliance.
- Scheduled staff shifts to optimize coverage during peak hours.
- Resolved customer complaints promptly and effectively, enhancing satisfaction.
- Maintained cleanliness and organization of the restaurant environment daily.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Utilized excellent math skills to maintain accurate inventory levels.
- Identified training needs among staff members and organized relevant workshops accordingly.
Skills
- Cash handling
- Inventory management
- Customer engagement
- Sanitation compliance
- Team leadership
- Staff training
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- POS system operation
- Team collaboration
- Excellent memory
- Friendly and outgoing
- Safe food handling practices
- Workflow management
- New hire training
- Team player
- Calm demeanor
- Positive and professional
- Hospitality and accommodation
Timeline
Barista
Starbucks
07.2025 - Current
Manager House Cleaner
Regal Maid
08.2023 - 07.2025
Department Manager
McDonald's
05.2010 - 06.2022