Maryam Amro

As a bank teller, I greeted and assisted customers with a range of everyday banking needs, including deposits, withdrawals, and account inquiries, ensuring a positive and efficient customer experience. I quickly learned and accurately executed branch opening and closing procedures, and consistently supported smooth daily operations by stepping in to assist coworkers whenever needed. Recognized as a proactive team player in my first week, I collaborated with colleagues to streamline processes and enhance service delivery. I resolved customer issues with care and professionalism, maintained accurate cash drawer records through careful balancing practices, and contributed to team development by providing training support for new tellers.

As Assistant Manager, I gained a variety of skills in office management, customer service, and handling finances. I managed daily tasks such as scheduling, coordinating appointments, and keeping everything running smoothly in the office. My strong organizational skills helped maintain a clean and efficient work environment and made the most of the team's time. I was great at building strong relationships with clients, which helped bring in more referrals and build long-term loyalty. I also handled financial tasks, including processing payments and managing cash flow, which required careful attention to detail and trust. I helped improve the office environment by updating the décor, making it more professional and welcoming for both clients and staff. In my role, I showed strong multitasking abilities, a commitment to providing excellent service, and problem-solving skills. I also supported the leadership team with administrative tasks, inventory management, and other improvements, ensuring the business ran smoothly and met client needs