Mary Evelyn Wilson

• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Responded to room transfers, incident reports, and maintenance requests.
• Assisted residents in preparing for activity and social programs.
• Maintained clean, safe, and well-organized patient environment.
• Assisted residents with daily dental and mouth care, bath functions, and hair care.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
• Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
• Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.
• Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

- Managed patient information by accurately entering data into computer systems.
- Performed paperwork and filing tasks to maintain organized medical records.
- Conducted urine tests and monitored blood pressure as required by nursing staff.
- Maintained cleanliness of patient areas to ensure a safe environment.