Mason Philpot
Brandenburg
Summary
Results-oriented professional with strong leadership skills in sales management and customer relations. Skilled in analyzing sales data to identify growth opportunities, contributing to enhanced team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales / F&I Manager
Volkswagen Of Clarksville
Clarksville, IN
06.2024 - Current
- Managed customer financing processes, ensuring compliance with industry regulations.
- Developed and maintained strong relationships with lenders to secure competitive financing options.
- Analyzed credit applications to determine eligibility and risk assessment for loan approvals.
- Assisted customers in understanding financial products and contracts, enhancing satisfaction rates.
- Collaborated with sales team to create tailored financing solutions that meet customer needs.
- Resolved customer inquiries related to financing, fostering a positive dealership experience.
- Analyzed sales data to identify trends and opportunities for growth, improving overall performance metrics.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement and excellence in customer service.
- Streamlined reporting processes using CRM systems to improve accuracy and efficiency in tracking sales performance.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Store Manager
AT&T
Louisville, KY
07.2023 - 06.2024
- Oversaw daily store operations, ensuring high standards of customer service and team performance.
- Trained and mentored staff on sales strategies and product knowledge to enhance team effectiveness.
- Implemented inventory management processes, reducing stock discrepancies and optimizing product availability.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placements.
- Developed staff schedules to align with peak hours, maximizing workforce efficiency and customer satisfaction.
- Conducted regular performance reviews, providing constructive feedback to foster professional development among team members.
- Managed visual merchandising standards, creating engaging displays that increased foot traffic and customer engagement.
- Collaborated with corporate teams to execute marketing initiatives, driving brand awareness within the local community.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Salesperson
Nick Mayer Chevrolet
Dickson, TN
01.2022 - 07.2023
- Demonstrated extensive product knowledge to effectively address customer inquiries and concerns.
- Negotiated prices, terms of sales and service agreements.
- Exceeded sales targets through strategic upselling techniques and personalized service.
- Implemented follow-up strategies to ensure customer feedback was addressed promptly.
- Developed relationships with clients for increased loyalty and repeat business.
- Maintained current knowledge of evolving changes in marketplace.
Pest Control Specialist /Sales Agent
Black Diamond Pest Control
Jeffersonville, IN
08.2020 - 01.2022
- Conducted thorough inspections to identify pest infestations and potential entry points.
- Developed tailored treatment plans based on environmental assessments and pest behavior.
- Educated clients on pest prevention strategies and safe product usage.
- Operated and maintained specialized pest control equipment to ensure safety and compliance.
- Documented service reports accurately, ensuring adherence to regulatory standards and guidelines.
- Expanded company clientele through positive word-of-mouth referrals from satisfied customers due to exceptional service delivery.
- Increased company revenue by upselling additional services based on individual client needs and concerns.
Loan Processing Assistant
InterLinc Mortgage Services LLC
Louisville, KY
06.2017 - 08.2020
- Processed loan applications by reviewing documentation and verifying borrower information for accuracy.
- Assisted in coordinating communication between clients and lenders to facilitate timely loan approvals.
- Utilized mortgage processing software to track application statuses and maintain organized records.
- Collaborated with team members to improve workflow efficiency and enhance customer service experiences.
- Conducted thorough audits of loan files to ensure compliance with regulatory requirements and company policies.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
Assistant Manager
Footlocker Inc.
Louisville, KY
05.2013 - 06.2017
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Led team training initiatives, fostering employee development and improving service standards.
- Analyzed sales data to identify trends, informing merchandising strategies and product placements.
- Managed staff schedules to optimize labor costs while maintaining operational efficiency.
- Developed performance metrics for team members, supporting accountability and continuous improvement efforts.
- Collaborated with marketing teams on campaigns, ensuring alignment with brand objectives and market demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Jeffersonville High School
JeffersonvilleSkills
- Customer relations
- Software utilization
- Pricing strategy
- Sales management
- Deal structuring
- Leadership skills
- Loan origination
- Credit analysis
- Analytical thinking
- Goal setting
- Document analysis
Timeline
Sales / F&I Manager
Volkswagen Of Clarksville
06.2024 - Current
Store Manager
AT&T
07.2023 - 06.2024
Salesperson
Nick Mayer Chevrolet
01.2022 - 07.2023
Pest Control Specialist /Sales Agent
Black Diamond Pest Control
08.2020 - 01.2022
Loan Processing Assistant
InterLinc Mortgage Services LLC
06.2017 - 08.2020
Assistant Manager
Footlocker Inc.
05.2013 - 06.2017
High School Diploma -
Jeffersonville High School