Mason Tucker
Lexington
Summary
Driven supply chain management graduate with an Associate's degree, equipped with a strong foundation in logistics and inventory management. Proven ability in customer service, ensuring client satisfaction through effective communication and problem-solving. Proficient in Excel, utilizing data analysis skills to optimize supply chain processes. Eager to apply academic knowledge and practical experience to contribute to a dynamic team and drive operational efficiency in the field of Supply Chain Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
Tucker Healthcare Solutions
Louisville
01.2025 - Current
- Coordinated cross-functional teams to ensure timely task completion.
- Managed project schedules using industry-standard software tools.
- Facilitated meetings to discuss progress and address challenges.
- Developed risk management plans to identify potential project obstacles.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
Driver Manager
Hill Transportation
Louisville
02.2024 - 10.2024
- Coordinated daily schedules for drivers to optimize route efficiency.
- Monitored driver performance and compliance with safety regulations.
- Managed communication between drivers and dispatch for timely updates.
- Assisted in resolving driver issues and addressing concerns promptly.
- Scheduled maintenance and inspections for fleet vehicles to ensure safety.
- Collaborated with logistics team to improve delivery processes and workflows.
- Managed the daily operations of a fleet of drivers and vehicles.
- Scheduled routes for drivers based on delivery requirements and availability.
Customer Returns Associate
Amazon
01.2022 - 09.2022
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Improved the returns process for improved efficiency and reduced product handling time.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Provided documentation and calculations to support inventory distribution decisions.
Lift Operator
Eldora Mountain Resort
Nederland
10.2020 - 02.2021
- Operated ski lifts to ensure safe and efficient transportation of guests.
- Monitored lift operations for safety compliance and guest satisfaction.
- Assisted guests with boarding and disembarking from ski lifts.
- Conducted routine maintenance checks on lift equipment for optimal performance.
- Communicated lift status and weather conditions to guests and team members.
- Collaborated with team members to manage guest flow during peak hours.
- Maintained a clean and organized lift area for guest safety and comfort.
Customer Service Representative/Inventory Specialist
Lowe's
02.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Bethlehem High School
Bardstown, KY05-2020
Associate of Applied Science - Supply Chain Management
Bluegrass Community And Technical College
Lexington, KY12-2023
Skills
- Documentation
- Quality Control
- Multitasking
- Problem Solving
- Telephone Etiquette
- Critical Thinking
- Attention to Detail
- Inventory Management
- Time Management
- Microsoft Office
- Recordkeeping Strengths
- Customer Relations
- Route optimization
- Driver performance monitoring
- Compliance management
- Fleet maintenance scheduling
- Logistics collaboration
- Customer relationship management
- Inventory management
Certification
- OSHA Training - 2019
- Certified Logistics Technician Training - 2021
- Certified Logistics Associate Training - 2022
Timeline
Project Manager
Tucker Healthcare Solutions
01.2025 - Current
Driver Manager
Hill Transportation
02.2024 - 10.2024
Customer Returns Associate
Amazon
01.2022 - 09.2022
Lift Operator
Eldora Mountain Resort
10.2020 - 02.2021
Customer Service Representative/Inventory Specialist
Lowe's
02.2020 - 12.2020
High School Diploma -
Bethlehem High School
Associate of Applied Science - Supply Chain Management
Bluegrass Community And Technical College