Matthew Anderson

Increased Sales & Upselling Success – Boosted revenue through effective menu recommendations and wine pairings.

Enhanced Guest Satisfaction – Delivered personalized service that led to repeat customers and positive reviews.

High Efficiency in Fast-Paced Environments – Managed high-volume sections during peak hours while maintaining top-quality service.

Team Leadership & Mentorship – Trained new servers on menu knowledge, customer service, and operational procedures.

Problem-Solving & Conflict Resolution – Successfully handled guest complaints and service challenges with professionalism.

Deep Knowledge of Steakhouse Cuisine – Developed expertise in steak cuts, doneness levels, and beverage pairings.

Exceptional Time Management – Balanced multiple tables while ensuring prompt and attentive service.

Improved Service Efficiency – Contributed to faster table turnover, increasing restaurant revenue and guest satisfaction.

Enhanced Customer Experience – Provided exceptional service that led to positive guest reviews and repeat business.

Team Collaboration – Developed strong communication skills, improving coordination between front-of-house and kitchen staff.

Adaptability & Problem-Solving – Effectively handled high-pressure situations, such as busy shifts and guest complaints.

Upselling & Guest Engagement – Assisted in beverage and menu recommendations, contributing to increased sales.

Time Management & Multitasking – Juggled multiple responsibilities while maintaining service quality.

Food & Beverage Knowledge – Gained expertise in steakhouse cuts, wine pairings, and bar menu offerings.

Leadership & Growth – Took on additional responsibilities such as training new hires or assisting with event setups.

Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.

Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Showed understanding of customer's personal style and preferences when offering product advice.