Matthew Beach
Shelbyville
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Supervisor, Provider Data Management & Contract Load
Humana
Louisville, Kentucky
05.2019 - Current
- I provide support to provider accounts by responding to inquiries and resolving issues of concern
- My decisions are typically focused on methods, tactics, and processes for completing administrative tasks and projects
- I have helped/create process documents for upcoming Medicaid states as well as fill in any necessary process gaps that are requested by the state for HBH (Humana Behavioral Health) and National Ancillary
- I regularly exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques
- I work under limited guidance due to my extensive experience and deep knowledge of administrative processes and organizational operations
- As a SME and a dedicated professional and a HBH , I excel in researching and providing root cause analyses and corrective action plans
- I lead, build, and empower my team, fostering growth and development in both competencies and contributions
- My strong analytical skills support effective decision-making, while my leadership ensures performance reviews are conducted, team members are motivated, and productivity strategies are implemented
- I ensure adherence to company policies and legal regulations
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Provider Installation Professional 1
Humana
Louisville, Kentucky
03.2018 - 04.2019
- I administer to installation of providers accounts
- I am a PAL (Proficient APEX Liaison) for the central team
- The go-to person for my team with questions or help with work cases
- Proficient in loading FQHC/RHC loading
- I received numerous star awards for my outstanding efforts to help other teams to get their inventory down
- I met all metrics and have gone above and beyond my goals
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Service Operations Customer Care Specialist
Humana
Louisville, Kentucky
05.2016 - 03.2018
- I deliver outstanding customer service exceeding customer and management expectations, and build lasting relationships in order to gain trust with Humana’s members
- I resolve issues, answer questions, and provide guidance to both internal and external customers- ensuring follow up is delivered
- Assisted Humana members with applying for Medicaid and Low-Income Subsidy programs
- I have been responsible of assisting New Hire Associate Training as a Subject Matter Expert- liaising with leadership to identify opportunities and chances for further growth and development of trainees
- Due to continued excellence on Quality and Metrics reports was selected to transition to Duel Eligible Outreach’s Expedited Online and Follow Up processes
- Demonstrated continued ability to multitask between several systems simultaneously while logging all notes accurately and providing any necessary follow-up information in a timely manner
- My supervisors look at me as the go to person to assist my coworkers with questions on group chat
- Daily use applications are Outlook, EASE, DUET, and Windows programs
- Also I have assisted other Teams within MRA with special projects
Assistant General Manager
White Castle
Lexington, Kentucky
12.2015 - 05.2016
- I assisted the General Manager in managing and directing the activities of White Castle and perform other duties. Such as Customer Service to investigate customer complaints and resolve any problems
- Training and Development, Quality Control, Employee Relations, Operations, Data entry(such as pulling reports and plotting them on excel), Safety, Communications to conduct periodic meetings with Crew Managers and District Manager
- Company Representation at unemployment, workers compensation and any other hearings
- Special Assignments, make employees weekly schedules, order supplies, and making decisions in the castle to help with daily operations
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Crew Manager
White Castle
Shelbyville, Kentucky
10.2012 - 12.2015
- I am responsible for handling money and making sure end of day totals are correct
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Also, making sure inventory was counted and put in computer correctly
- Also, delegating tasks to team members and upholding excellent customer service
- Also, managed opening and closing duties, including restocking items and reconciliation of the cash drawer
- Also when General Manager is out or off work, I acted as active General Manager
Team Member
White Castle
Shelbyville, Kentucky
07.2007 - 10.2012
- General duties such as take orders, assist customers with their needs, cash register, upholding excellent customer service, and cleaning
- Eventually, I became a Customer Service Specialist and then a trainer in which I was the head of our training program at that store
Education
Associates in Arts - Business Mathematics, Introduction To Business, Retail Management, Quality Management Principles, Fundamentals of Accounting, Intro To Info Systems, Software Integration
Jefferson Community And Technical College
Louisville, Kentucky05.2013
Skills
- Experienced in Microsoft Office Applications
- Team leadership
- Excel Data Analysis
- Project coordination
- Slide Deck Development
- Time management
- Proficient in Outlook Management
- Conflict resolution
- OneNote Proficiency
- Performance evaluation
- APEX
- CAS
- Metavance
- PAAG
Accomplishments
- Star Awards (2018, 2019, 2020, 2021, 2022)
- PAL (Proficient APEX Liaison)
Timeline
Supervisor, Provider Data Management & Contract Load
Humana
05.2019 - Current
Provider Installation Professional 1
Humana
03.2018 - 04.2019
Service Operations Customer Care Specialist
Humana
05.2016 - 03.2018
Assistant General Manager
White Castle
12.2015 - 05.2016
Crew Manager
White Castle
10.2012 - 12.2015
Team Member
White Castle
07.2007 - 10.2012
Associates in Arts - Business Mathematics, Introduction To Business, Retail Management, Quality Management Principles, Fundamentals of Accounting, Intro To Info Systems, Software Integration
Jefferson Community And Technical College